Quaker Transport

● Plan and track 20+ daily shipments by coordinating with truckers, stakeholders, warehouses, steamship lines, rails, and depots.

● Manage multiple concurrent orders by tracking processes, navigating last-minute changes, and promptly communicating delays/issues to customers.

● Gain new clients through cold emailing upwards of 1,500 contacts within 2 weeks.

● Document operations and financial agreements daily in logistics software to submit to upper management.

● Advise clients on best practices before, during, and after projects, ensuring customer success and maximizing profits.

● Decreased response time 98% by creating templates and Excel databases for reference, gaining the business new clients.

● Cultivate strong rapport with ~40 clients, as lead point of contact, through quick problem-solving and proactive communication.

● Liaise between up to 6 parties to resolve financial disputes using records of prior agreements/approvals, internal company activity, and external interactions.

● Negotiate pricing tactfully, sustaining $290k in monthly revenue while bolstering relationships with clients.

Dispatcher/Logistics Planner

West Georgia Worship Center

● Manage concurrent projects, leading and working with 7 volunteers and 10 staff members.

● Proactively mitigate challenges by addressing potential issues and providing constructive feedback to the team.

● Foster strong relationships with stakeholders through personable communication and collaborative goal achievement while navigating opposing opinions.

Music Director

Heard County Schools

● Developed incremental (from daily to multi-year) plans to reach goals for 14 groups.

● Enabled students’ independence on software and tasks by building and delivering hands-on training, step-by-step demos, and personalized support.

● Crafted and delivered training for 425 students while adapting to constantly-changing policies and procedures.

● Evaluated trends for remote and in-person learning, implementing strategies based on best practices and data.

● Streamlined logistical needs for multi-school performances involving 325 students, 8 volunteers, and 2,000 attendees.

● Founded and grew 2 extracurricular programs and increased participation by 55% over 2 years.

Music Teacher

As a Dispatcher/Logistics Planner at Quaker Transport, I cultivate strong rapport with clients through accurate problem-solving, proactive communication, and tactful negotiation. I updated our B2B communication practices, reducing response time by 98%.

I have over 9 years of experience in education and music direction, where I designed and implemented effective training, collaborated across departments to design custom solutions, and expanded programs and participation. I love learning new concepts and teaching them to diverse audiences.

I thrive in dynamic environments where I can leverage my attention to detail, creativity, and interpersonal skills.

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