Innovate! 

Leads software development teams in a scaled agile environment utilizing a modern DevSecOps software
development pipeline to deliver large, complex software development projects that require parallel work
streams with high quality and best practice alignment.
Development Oversight, Strategy and Team Management
o OPP (Prism) Workflow Pilot, ATO and Mulesoft Implementation
o OMS ICR Tracker
o HSRAP
o Cromerr
o OCSPP Sharepoint
o OCSPP Salesforce Org Management and Release Management
o OPEEE
o OW Sharepoint
o AMP Sharepoint
o WIFIA
o PHTS
● Engage with the technical leads, product owners and stakeholders to deliver value focused software
solutions
● Provide technical guidance and strategic insight with a focus on “What is possible not just what is” on
Salesforce, Mulesoft platforms.
● Establish the vision and strategy for development team growth in the areas of Release, Sprint and
Technical management
● Provide guidance and facilitate the implementation of Authority to Test and Authority to operate
(ATT/ATO) including Audit review artifacts

CAS/BMC Sr. Technical Manager

CAS Development Manager

Salesforce Tech Lead

VMD Systems Integrators, Inc.

Evaluation of the SI’s architecture requirements, processes and documentation.
Evaluation of the SI’s system architecture/design processes and documentation, including data management, integration, reporting, and third party tools.
Evaluation of the SI’s development tools, approach and execution.
Evaluation of the SI’s testing approach, documentation and results.
Evaluation of the SI’s SalesForce deployment approach and implementation.
Evaluation of the SI’s testing approach, documentation and results.
Communicate recommendations, risks, issues, and impact from analysis in written deliverables or oral briefing to the client.
Evaluation of the SI’s SalesForce deployment approach and implementation.
Perform independent test activities for production release recommendation.
Perform independent test activities for production release, data migration, integration and legacy disposition.

Principal Systems Architect

A proven track record of successfully leading SalesForce professionals (Developers/Admins)
Experience partnering with operations teams to provide solutions and help identify their needs
Strong verbal and written communication skills
Established, hands-on leadership skills with a team-player mentality required
Ability to mentor developers and admins while establishing coding standards and providing architectural and design input
Must have experience managing a distributed team while mentoring and guiding salesforce developers and admins.
Responsible for the design, development oversight, and implementation of new products and features while efficiently managing all stakeholders
Architect solutions for a multitude of roadmap phases. Phases include, but are not limited to, knowledge management enhancements as well as customer portal and collaboration tools.
Work with Project team, Business team, Other IT partners and vendors in delivering solutions and troubleshooting technical issues during integration and migration of custom components
Ability to analyze issues and provide recommendations to project team and provide guidance & training to users
Commitment to excellence and high standards and the ability to thrive in a team environment
Hands on development including building and maintaining

CRM Manager

•Provide technical expertise in the implementation of Service Now as an ITSM Platform.
•Create daily operational reports on the performance of the support organization.
•Identify chronic problems within the operation and communicate those issues to engineering staff for long-term resolution.
•Be familiar with and capable of enhancing the helpdesk reporting applications that are in use.
•Schedule work hours and staffing levels to ensure proper coverage of operations.
•Create and manage training schedules for staff and ensure that they reach certain performance objectives.
•Centrally manage and triage critical organizational issues.
•Mentoring staff and providing career path options.
•Work with Engineering Management to support goals of department and organization
•Conduct annual performance reviews, 6 month reviews, interviews, incentive tracking 
•Ensure that Operations Metrics, Dashboards and Tools are available and utilized to provide top tier support to our Enterprise Environment.

Attended Knowledge13 conference in Las Vegas regarding our new ITSM Tool Service-Now.

IT Support Manager

* Provide advanced Tier III resolutions for complex customer issues. 
* Design and implement multi-site Windows 2008 Active Directory infrastructures 
* Design and implement Microsoft System Center deployments 
* Participate in 24x7 on-call support rotation schedule

Windows System Engineer

Programming, Administrating and Maintaining our CRM System for 650+ employees.  My duties include gathering requirements, project planning, Quality Assurance Testing, Data Migration and Implementation of enhancements.  Also required in this position is maintenance of the 9 systems, comprehensive management of 5 databases and indexes on those as well as user accounts and security rights through our Active Directory Tree.

CRM Program Manager

Using VB2005, SQL 2008 and Server 2008 I was able to build tools to allow the Senior Director, Managers and Call Center Staff to gain further visibility in reporting the entire call center.  I also built an SMDR switch log parser in order to facilitate improved tracking in our Mitel Systems.  I was also responsible for the creation of a reporting website (Built in ASP .Net 2.0 and 3.0) that utilized the databases I created

Reporting Systems Analyst

My responsibilities included managing an onsite team of 10 and an offsite team of 7 technical representatives.  I am also responsible for reporting on our progress and productivity.  I am responsible for all End of Quarter and Fiscal Year reports for my team.

Technical Support Queue Lead

Provide assistance to our customers related to accessing the online school, software and hardware analysis.  Maintain call center performance metrics above the standards set for the company.  Remote desktop support, Software and Hardware Troubleshooting.

Technical Support Representative

BCS Innovations

A Self owned company, focused on consumer and small-mid business platforms, providing all levels of customer/technical support, network infrastructure and security analysis.  From the basic computer support to the advanced building of digital flight simulator cockpits.

Total # of employees:6

Owner

Application Administrator and Developer, Database Administrator, and Project Manager in a wide variety of business applications. Particularly in client/server and relational database design using MS-SQL Server. 

15 years of experience specialized in providing In-House, on-call and Travel support to a wide variety of businesses and consumers.  Looking to travel and secure a position that utilizes and appreciates my extensive knowledge of various systems.

Specialties: Technical Support, .Net Programming, Development Process, Analysis of Project Requirement Conflicts, SQL DB Analysis and Maintenance. Customer Support, Technical Training, A+ Certified, MCP, On-Call Support

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