Ebony Hope's Linkedin Analytics

With 5 years of customer support experience, and one year of CX Leadership, I’m ready to pivot fully into Customer Experience Manager, Support Operations & related Customer Experience roles. Mentoring others, being biased toward action, using communication as a superpower and constantly striving for operational improvements are a few of my greatest assets. The way I was quickly able to make an impact at Honeylove is proof that I simply needed the right environment, culture and support to thrive. I was promoted in less than a year and awarded multiple times by the leadership team & my peers. 🔸Energetic Customer Experience Specialist with 5 years of proficiency in building relationships. 🔸Articulate communicator who employs empathy in each interaction. 🔸Active listener that gets to the root of the issue. 🔸Creative problem solver who thinks outside of the box. 🔸Extroverted people person that aims to always exceed expectations. Some of the contributions I've made to my previous company are: ▪️Suggested improvements to onboarding process such as video tutorials and other visual aids. ▪️Implemented tweaks to return process to reduce customer pain points. ▪️Advised utilizing automation for more self service options and lower ticket volume. ▪️Initiated team building activities such as a gift exchange to foster connectivity & boost morale. ▪️Started team games during down times to keep teammates engaged and connected. ▪️Received excellent feedback from customers, turned several critics into fans, increasing retention. ▪️Contributed to macros for social media responses and FAQs. ▪️Trained teammates on various processes when asked and proactively. ▪️Fixed errors proactively to protect brand image and prevent negative impact to customers. ▪️Routinely answered questions from the team & served as a resource offering 1:1 support. ▪️Created training guides in WorkRamp for new hires to ensure smooth onboarding. I've learned so much about the internal workings of a business from operations, marketing, shipping, metrics, OKRs and the complete customer journey. I'm a natural leader with a servant mentality. ⭐ Let’s connect!