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Product Manager | Empowered by Community | Championing Industry Engagement With over a decade of experience in default servicing and product management, I serve as a results-driven Product Manager for the largest non-bank mortgage servicer in the country, Mr. Cooper. I specialize in simplifying complex systems, optimizing processes, and driving impactful solutions across the mortgage servicing space. I oversee multiple proprietary default solution products, leading transformative initiatives that have delivered millions of dollars in revenue recovery, cost savings, and operational efficiency improvements, while empowering teams to thrive in ever-changing landscapes. Key Achievements: • Strategic Operations Management: Automated default servicing workflows by over 90%, significantly reducing costs and boosting the bottom line year-over-year. • Product Leadership: As Product Manager at Mr. Cooper, I direct a proprietary software application recovering millions of dollars annually, achieving a 95+% recoverability rate across all claim types. • Community Engagement: Vice President of the Women’s Network at Mr. Cooper, enhancing employee engagement through strategic civic and networking initiatives. Our efforts have helped Mr. Cooper be voted as a "Great Place to Work" multiple times, showcasing our commitment to an excellent work environment. We regularly collaborate with executive leadership to optimize company-wide strategies. • Managed flagship events like Rise and Shine, fostering company-wide connections and meaningful dialogue. • Honored as a Rising Business Leader Award Finalist and recipient of the JPEG Picture the Future Award. Professional Roles: • ALFN’s Women in Legal Leadership: Elected Servicer Chair, delivered keynote speeches, and contributed to our quarterly publication, WILLed. Our annual summit in Dallas, TX, is a cornerstone for industry networking. • AISLE Technology + Trends Leader: Work alongside former government officials and industry executives to pioneer advances in legal and technology solutions. • Co-founder of The Latino Financial Leaders Network: Foster professional growth and cultural engagement through dynamic social and educational events. If any of these initiatives or goals resonate with you, if you’re looking to create events that truly inspire, or if you’d just like to connect and exchange ideas, I’d love to hear from you. Let’s make something meaningful happen—no awkwardness, I promise. Let’s connect to build stronger teams, thriving communities, and a brighter future for our industry.
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