Securitas Security Services USA, Inc.

Account Manager / Security Engineer @Alibaba

• Manage a Security Operations Center (SOC) overseeing surveillance systems like Genetec and access control processes with OCMS, enhancing security across 18 sites.

• Implemented Pro-Watch alarm systems and conducted regular security audits and training sessions to ensure rapid response capabilities and compliance.

• Utilize Planon for building management, improving overall facility security and badging procedures.

• Develop and track quarterly KPIs for incident response times and compliance metrics, fostering a culture of safety and compliance.

Account Manager @ASML

Global Secure 3

•Successfully managed a security team for events, overseeing pre-planning activities such as coordinating travel accommodations, conducting risk assessments/security plans, and preparing cost exhibits for biopharmaceutical client conferences and events.

•Conducted thorough background checks for a financial services client, utilizing Delvepoint and open-source intelligence (OSINT) tools to ensure the integrity and security of personnel involved.

•Served as the designated IT professional, collaborating with client leadership on security initiatives, including information security, data protection, and cybersecurity. Developed policies and procedures to ensure compliance with industry standards and regulations.

•Demonstrated expertise in project management, effectively delivering security initiatives on time and within budget while managing risks, resources, and stakeholder expectations.

Project Manager

Operations Assistant / Executive Protection Agent 

Private Sector Security

• Conducted regular patrols of store premises to ensure a safe shopping environment, actively monitoring for suspicious activity.

• Collaborated closely with the loss prevention team to identify and mitigate theft risks, sharing insights and coordinating incident responses.

Armed Security

Allied Universal

•Developed staff in both technical and professional skills through performance management (coaching, counseling, disciplining, Multi-site Officer training, annual formal performance evaluations, recognition, etc.)

•Utilized WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.

•Communicated staffing needs via Requisition Form; assisted recruiters in identifying, interviewing, and hiring quality candidates.

•Responded promptly to alarms or alerts triggered by the LenelS2 CCTV system, assessing the situation and coordinating appropriate responses with the security team or law enforcement agencies.

•Managed the badging access control system for the warehouse facility, including the issuance, maintenance, and revocation of access cards and badges.

Security Account Manager

Surefox North America

•Maximized productivity while completing annual and sustainment training program requirements. 

•Adhered to company policies and other SOPs while training and educating new and current agents.

•Prioritized team schedule while organizing employees, administering rotations at multiple sites, calling-out PTO, and 
meeting other needs.

•Assessed, addressed, and resolved security risks while tracking early-warning detection systems, security alarms, and 
cameras.

Residential Security Team Lead

• Developed relationships with clients, facilitated collaboration, and influenced informally across different departments within the team.

• Tracked and reported on program performance assurance and compliance requirements within the provided guidelines.

• Managed surveillance equipment and access points.

• Maintained a log of all activity occurring at the residence.

• Performed security patrols of designated areas on foot and/or by a vehicle while monitoring access.

• Observed for unusual activity and responded immediately and safely to emergencies on-site.

• Maintained up to date knowledge of local emergency services, routes, and points of interest within a given area of responsibility

• Operated in a low profile, low footprint capacity.

Residential Security Agent

PINKERTON | Comprehensive Risk Management

• Provided management oversight for the selection, orientation, development, and retention of high-caliber staff.
• Ensured schedule is managed effectively to meet client requirements while controlling labor costs.
• Ensured the completion, tracking, and documentation of all training, as required by the client and other legal compliance or regulatory requirements.
• Enforced safety and security policies/procedures.
• Deescalated tense situations through appropriate security measures and communication channel measures.
• Managed onboarding and training for new employees and independent contractors.
• Directed and monitored organization staffing, including employee recruitment, selection, training, career development, performance assessment, workload planning, recognition, salary actions, and disciplinary actions.
• Managed a global team of 200+ Analysts throughout NORAM, APAC, and EMEA.
• Reviewed and approved expense reports while complying with travel policies.
• Developed and maintained strong working relationships with senior management at all accounts, critical regions, corporate functions, and organizational counterparts.
• Developed measurable key performance indicators (KPIs) and delivered status reports, business metrics, and business plans.

Program Manager

• Conducted Quarterly Business Reviews with the client and other Pinkerton management.
•  Oversaw embedded personnel that are delivering direct services to the client. 
• Coordinated with the service delivery functions of Pinkerton, various assignments, as requested by the client.
• Regularly reviewed evolving client needs and industry trends to improve future results.
• Communicated employee performance concerns and/or project status updates to all interested parties. 
• Managed account performance and KPIs.
• Coordinated with the service delivery functions of Pinkerton, various assignments, as requested by the client.
• Assisted Director or other region team member with on-going client service needs.

Interim Account Manager

Surefox Consulting, LLC

• Provided safety for the client, protection of its property, and its name. Early detection and reporting of potential safety hazards or suspicious activity to help reduce the chance of injury or harm to employees and property.

Security Incident Manager

My Wireless AT&T

General Manager II

Retail Business Associate

allegiance.

Sales And Marketing Representative

US Navy

• Maintained and repaired man-mounted Survival Equipment for pilots and aircrewmen in the US Navy.
• Ensured functionality of flight gear, protective clothing, survival vests, and oxygen systems.
• Contributed to the safety and preparedness of Search and Rescue personnel equipment.
• Developed skills in equipment maintenance, repair, and attention to detail.

Aircrew Survival Equipmentman

• Conducted bi-annual physical fitness assessments and provided exercise programming for US Navy members to maintain physical readiness.
• Led 20 fitness enhancement program sessions resulting in a 98% pass rate for sailors.
• Prepared Army Airborne School candidates for the physical screening test required for entry into the Airborne Parachutists program.

Fitness Leader

• Provided auxiliary security support during base contingencies, exercises, and special events.
• Collaborated with base security personnel to ensure heightened levels of security.
• Assisted in responding to terrorist attacks, natural disasters, and civil disturbances.

Auxiliary Security Officer

• Provided high-risk survival training for fleet aviation, ground forces, and joint service aircrew at the Naval Survival Training Institute.
• Managed over 50 qualifications leading to a 28% increase in staff qualifications.
• Recognized as a Master Training Specialist for outstanding individual effort.

Instructor

• Inspected, maintained, and repaired survival equipment and flight clothing for US Navy at Whidbey Island, Washington.
• Troubleshot oxygen systems, repaired oxygen regulators, and conducted special inspections of survival equipment.
• Supervised parachute lofts and sewing machines, ensuring operational efficiency and safety standards.

Aircrew Survival Equipmentman (O-Level)

At Securitas, my mission is to enhance the safety and security of multiple sites through sophisticated SOC management and the implementation of cutting-edge alarm and access control systems. Our team's dedication to developing and monitoring key performance indicators has ingrained a culture of rapid incident response and unwavering compliance.

Prior to Securitas, my leadership at Global Secure 3 was pivotal in securing biopharmaceutical events, where meticulous planning and personnel vetting were critical. My expertise in cybersecurity and data protection policies reflects a steadfast commitment to aligning operations with the highest industry standards, ensuring the integrity and security of our clients' information and assets.

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