Progressive Insurance

Centralized Claims Adjuster - East Zone

Claims Admin Support

Claims Adjuster

Toyota of Hackensack

Part of a team that more than tripled department sales year over year. I respond to incoming customer leads via email, text, live chat and phone calls. Generate in store traffic. Respond to customer service issues and inquiries.

Business Development Coordinator

Konrad Kolen Photography

My role at Kolen Photography was to provide assistance to the Wedding photographer on the Wedding Day. I assisted in the setup of lighting and photo equipment. Assisted in posing clients and guests for photos. Made sure we stayed on schedule and got all photos requested in initial meeting with clients. Foresee and evaluate potential problems, and handle them accordingly to prevent any interruptions or delays in shoot schedule.

Photographer's Assistant

Rt 4 Auto Group

Responded to incoming phone/internet customer leads via email, text messaging and phone calls.  Set appointments, generating in store traffic. Investigated and responded to customer service issues and inquiries. Ensured that all follow-up was done in a timely and professional manner. Reached out and maintained contact with customers for up to 90 days, sometimes more. Provided rebuttals to customer objections. Consistently helped department meet and exceed sales goals and bonuses. Worked closely with sales department to ensure high quality service throughout the customer's’ car buying experience.

Manheim

Partnered with auction leadership and market marketing managers to develop promotions that support the broader market strategy. Ensured promotions were delivered on time and within budget. Maintained location’s website and social media accounts. (Facebook, Twitter) Created graphics for promotional materials (print, displays, signage, shirts etc) as well as online marketing materials. Ensured that effective signage and décor were in place for the location. Tracked giveaways and promotional item inventory. Introduced and trained dealers on auction products and services. Promoted specialty sales via targeted phone call and email campaigns. Investigated and responded to customer service issues and inquiries. Assisted customers in making hotel accommodations. Aided corporate office in administering customer surveys.

Accomplishments: Helped increase this location’s social media engagement by 400% in a little over 1 year. Employee of the month - June 2013. Office safety committee chair August 2012 - present. Member of the {go green} with Manheim Council & leader of the council's Waste & Recycling work group.

Marketing & Promotions Coordinator

Maintained an accurate customer database through our CRM system. Investigated and responded to customer service issues and inquiries. Contacted customers with expired profiles & documents and received new documentation. Created and distributed welcome packets to new customers. Gave new customers tours of the auction facilities. Collected and posted payments.

Dealer Registration Clerk

Drew University

Resident Assistant

Circuit City

Greet and assist customers. Compute sales prices, total purchases and collect cash and/or credit payments. Count money and separate charge slips, coupons etc. Maintain knowledge of current sales and promotions, as well as company policies.

Customer Service Representative

Bachelor of Arts (B.A.) focused in Fine/Studio Arts and a minor in Computer Science from Drew University. Experience in Marketing, Customer Service, as well as retail and B2B sales. Skilled in Javascript & JQuery, HTML & CSS, and Adobe Photoshop. I am seeking a Junior/Entry level position as a Developer or another technical role.

Taplio

Eddymer Diaz's Linkedin Analytics

Eddymer Diaz

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.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Eddymer Diaz's Linkedin Analytics

Eddymer Diaz

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Eddymer Diaz's Linkedin Analytics