Raiffeisen BANK dd BIH

As an Application Support Administrator, I play a pivotal role in ensuring the stability and efficiency of our enterprise applications.

My responsibilities include:
- Monitoring and Maintenance: Overseeing the performance and health of enterprise applications, ensuring they operate smoothly and efficiently.
- Issue Resolution: Diagnosing and resolving application issues, providing timely support to end-users, and minimizing downtime.
- User Assistance: Offering exceptional support to users, addressing their queries, and assisting with technical challenges to enhance their experience.
- Incident Management: Managing incident tickets, prioritizing and resolving issues in compliance with service level agreements (SLAs).
- System Upgrades and Patches: Coordinating and executing application upgrades, patches, and maintenance tasks to ensure systems remain up-to-date and secure.
- Documentation: Creating and maintaining detailed documentation for application configurations, procedures, and troubleshooting processes.
- Collaboration: Working closely with development and IT teams to implement new applications and system enhancements, ensuring seamless integration.
- Performance Optimization: Analyzing application performance metrics and implementing improvements to boost efficiency and user satisfaction.
- Reporting: Generating regular reports on application performance, incidents, and user feedback to inform continuous improvement initiatives.

Application Support Administrator

Ministry of the Interior Zenica doboj Canton

As an IT Administrator at Ministry of the Interior Zenica doboj Canton, I was responsible for managing and maintaining the organization's IT infrastructure, ensuring smooth day-to-day operations, and resolving technical issues promptly. I oversaw server and network administration, performed regular system backups, and implemented security measures to safeguard company data.

Key Responsibilities:

- Administered and supported Windows and Linux servers, ensuring uptime and performance.
- Managed network systems (LAN/WAN), routers, switches, and firewalls.
- Troubleshot and resolved hardware and software issues for end-users.
- Ensured data security through firewalls, antivirus software, and regular system updates.
- Performed routine system maintenance, including patch management and updates.
- Provided technical support and training to staff on new systems and software.
- Installed, configured, and maintained video surveillance systems, including IP cameras, NVRs, and remote monitoring solutions.
- Conducted mobile phone forensics, utilizing industry-standard tools to extract and analyze data from mobile devices for legal and investigative purposes.
This role helped me hone my skills in IT infrastructure management, system optimization, and problem-solving, ensuring the organization’s technology remained secure and efficient.

IT Administrator

As a member of the IT Support Team from Ministry of the Interior Zenica doboj Canton, I played a pivotal role in planning and executing larger IT projects that contributed to the overall efficiency and security of the organization. Our team worked collaboratively to manage system upgrades, network improvements, and large-scale software deployments, ensuring seamless technology integration across all departments.

Key Responsibilities:
-IT Project Planning & Execution: Assisted in planning and executing larger IT initiatives such as system migrations, software upgrades, and new technology implementations. This included defining project timelines, resource allocation, and coordination with other departments to ensure smooth execution.

-System & Network Maintenance: Oversaw the installation, configuration, and maintenance of hardware, software, and network systems, ensuring all assets were up to date and operating efficiently.

-Large-Scale Deployments: Managed the deployment of new systems and technologies across the organization, including computers, mobile devices, and enterprise software, while ensuring minimal disruption to daily operations.

-Collaboration on IT Infrastructure Upgrades: Worked closely with senior IT staff to design, implement, and test infrastructure upgrades, including server and network enhancements, to improve system performance and scalability.

-Vendor Management: Assisted in evaluating and selecting third-party vendors for software, hardware, and service contracts, ensuring cost-effectiveness and alignment with company goals.

-Documentation & Reporting: Maintained comprehensive documentation of IT systems, configurations, and project progress, creating detailed reports for management and stakeholders.

-Cross-Department Collaboration: Worked alongside other departments (e.g., network, security, development) to ensure that all IT-related projects and initiatives were aligned with broader business objectives and company strategy.

IT Support team Federal Police Administration

Ministry of the Interior Zenica-Doboj Canton

Police Officer

IT Admin at Ministry of the Interior Zenica-Doboj Canton - CCNA Cyber Ops - Cyber Academy Certified Professional - Top 1% @TryHackMe

Dedicated Information Technology Administrator with a strong background in government administration, showcasing a history of successful projects and proficiency in critical areas. Experienced in Information Security protocols, developing impactful Security Awareness Programs, conducting thorough Mobile Phone Forensics, managing Network Administration tasks, Routing and Switching configurations, robust Video Surveillance Security Systems, and contributing to innovative Web Design initiatives. My demonstrated expertise lies in ensuring top-notch IT operations, fostering secure environments, and driving technological advancements for enhanced efficiency and reliability.

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