Elite Metro Corp

𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤𝘢𝘭𝘭𝘺 𝘥𝘦𝘴𝘪𝘨𝘯 𝘢𝘯𝘥 𝘥𝘦𝘭𝘪𝘷𝘦𝘳 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘷𝘦 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘱𝘳𝘰𝘨𝘳𝘢𝘮𝘴 𝘢𝘵 𝘌𝘭𝘪𝘵𝘦 𝘔𝘦𝘵𝘳𝘰, 𝘴𝘪𝘨𝘯𝘪𝘧𝘪𝘤𝘢𝘯𝘵𝘭𝘺 𝘦𝘯𝘩𝘢𝘯𝘤𝘪𝘯𝘨 𝘸𝘰𝘳𝘬𝘧𝘰𝘳𝘤𝘦 𝘤𝘰𝘮𝘱𝘦𝘵𝘦𝘯𝘤𝘪𝘦𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 𝘢𝘭𝘭 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘭𝘦𝘷𝘦𝘭𝘴.

✅ Ensure seamless alignment of training initiatives with overarching company objectives by collaborating closely with executive management and key stakeholders.


✅Establish productive partnerships with external vendors to augment training content and methodologies, elevating the quality and impact of educational programs.

✅ Personally lead targeted store visits and interactive training sessions, providing robust support to frontline teams and managers, and fostering a culture of continuous learning.

✅ Offer expert guidance to departmental leaders on the strategic implementation of training initiatives, optimizing team performance and knowledge acquisition.

✅ Leverage advanced feedback mechanisms and performance analytics to assess and refine training effectiveness, ensuring programs adapt to meet evolving business needs.

✅ Proactively monitor industry trends and advancements, integrating cutting-edge practices into training curricula to maintain a competitive edge and high engagement levels.

✅ Led a comprehensive certification process for sales representatives across over 100 locations, focusing on deep product knowledge and service excellence.

✅ Launched targeted management and leadership development tracks, resulting in a significant 30% increase in the promotion of high-potential employees to leadership positions.

National Director of Training

Talk More Wireless

𝘐𝘮𝘢𝘨𝘪𝘯𝘦 𝘱𝘰𝘴𝘴𝘪𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴, 𝘱𝘢𝘳𝘵𝘯𝘦𝘳 𝘸𝘪𝘵𝘩 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘮𝘦𝘮𝘣𝘦𝘳𝘴, 𝘢𝘯𝘥 𝘨𝘶𝘪𝘥𝘦 𝘢 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘵𝘦𝘢𝘮 𝘰𝘧 𝘵𝘳𝘢𝘪𝘯𝘦𝘳𝘴 𝘪𝘯 𝘵𝘶𝘳𝘯𝘪𝘯𝘨 𝘤𝘰𝘯𝘤𝘦𝘱𝘵𝘴 𝘪𝘯𝘵𝘰 𝘢𝘤𝘵𝘪𝘰𝘯𝘢𝘭 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘦𝘴 𝘵𝘩𝘢𝘵 𝘣𝘶𝘪𝘭𝘥 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘢𝘯𝘤𝘦 𝘰𝘶𝘵𝘤𝘰𝘮𝘦𝘴 𝘧𝘰𝘳 900+ 𝘧𝘳𝘰𝘯𝘵-𝘭𝘪𝘯𝘦 𝘢𝘴𝘴𝘰𝘤𝘪𝘢𝘵𝘦𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 182 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘴𝘵𝘰𝘳𝘦 𝘧𝘳𝘰𝘯𝘵𝘴 𝘧𝘰𝘳 𝘢𝘯 𝘢𝘶𝘵𝘩𝘰𝘳𝘪𝘻𝘦𝘥 𝘳𝘦𝘵𝘢𝘪𝘭𝘦𝘳 𝘧𝘰𝘳 𝘛-𝘔𝘰𝘣𝘪𝘭𝘦 𝘜𝘚. 𝘉𝘳𝘰𝘶𝘨𝘩𝘵 𝘣𝘪𝘨-𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘤𝘰𝘯𝘤𝘦𝘱𝘵𝘴 𝘵𝘰 𝘵𝘩𝘪𝘴 𝘲𝘶𝘪𝘤𝘬𝘭𝘺 𝘨𝘳𝘰𝘸𝘪𝘯𝘨 𝘮𝘪𝘥𝘥𝘭𝘦-𝘮𝘢𝘳𝘬𝘦𝘵 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘢𝘥𝘥 𝘷𝘢𝘭𝘶𝘦 𝘵𝘰 𝘵𝘩𝘦 𝘤𝘰𝘮𝘱𝘢𝘯𝘺.

✅Head the national training and development and lead the design of radically efficient, cost-effective, and innovative training solutions.

✅Recruited to and successfully lead the development of continuing education programs – evaluate staff sales tactics, presentation skills, and customer experience performance and guide them on best practices for improvement.

✅Currently developing a Leadership Development Program in collaboration with COO and National Training Director -this program includes executive training modules for front line management 

✅Serve as the host of virtual trainings and lead continuing education for managers and DM addressing best practices on how to Coach to the sales process and provide guidance  on how to improve 1:1: conversation with the Mobile Experts.

National Training Manager

T-Mobile

𝘐𝘯𝘧𝘰𝘳𝘮, 𝘦𝘹𝘦𝘤𝘶𝘵𝘦, 𝘢𝘯𝘥 𝘨𝘶𝘪𝘥𝘦 𝘵𝘩𝘦 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵 𝘢𝘯𝘥 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘺 𝘰𝘧 𝘵𝘩𝘦 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘱𝘳𝘰𝘨𝘳𝘢𝘮𝘴 𝘧𝘰𝘳 𝘢𝘭𝘭 71 𝘬𝘦𝘺 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘦 𝘴𝘵𝘰𝘳𝘦𝘴 𝘢𝘤𝘳𝘰𝘴𝘴 9 𝘥𝘪𝘴𝘵𝘳𝘪𝘤𝘵𝘴 𝘪𝘯 𝘍𝘭𝘰𝘳𝘪𝘥𝘢. 𝘚𝘦𝘳𝘷𝘦 𝘢𝘴 𝘢 𝘭𝘪𝘢𝘪𝘴𝘰𝘯 𝘣𝘦𝘵𝘸𝘦𝘦𝘯 𝘴𝘵𝘢𝘧𝘧 𝘢𝘯𝘥 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘢𝘭𝘪𝘨𝘯𝘪𝘯𝘨 𝘵𝘩𝘦 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘦 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘦𝘧𝘧𝘰𝘳𝘵𝘴 𝘢𝘯𝘥 𝘥𝘳𝘪𝘷𝘦 𝘢𝘭𝘭 𝘢𝘴𝘱𝘦𝘤𝘵𝘴 𝘰𝘧 𝘴𝘵𝘢𝘧𝘧 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵, 𝘵𝘢𝘭𝘦𝘯𝘵 𝘯𝘦𝘦𝘥𝘴 𝘢𝘴𝘴𝘦𝘴𝘴𝘮𝘦𝘯𝘵, 𝘢𝘯𝘥 𝘢𝘴𝘴𝘰𝘤𝘪𝘢𝘵𝘦 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘢𝘯𝘤𝘦 𝘪𝘮𝘱𝘳𝘰𝘷𝘦𝘮𝘦𝘯𝘵.

✅Host daily sales training initiatives in support the rollouts, launches, updates, and other key sales focus items for a market for both the direct and indirect sales channels. 

✅Conduct needs analysis for pre-training to determine development gaps among managers and staff and Lead cutting-edge sales and service training programs that generated revenue growth.

✅Host on-site field training sessions that cover a variety of consultative selling practices, product insights, and how to move optimize the associates selling performance.

✅Coordinate with online training programs developed by the Organizational Learning group and manage relations with store managers to ensure optimal performance and employee access to learning tools.

Senior Sales Trainer

Metro by T-Mobile

𝘈𝘴𝘴𝘦𝘴𝘴𝘦𝘥, 𝘥𝘦𝘴𝘪𝘨𝘯𝘦𝘥, 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘦𝘥 𝘢𝘯𝘥 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘦𝘥 𝘢𝘭𝘭 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘪𝘯𝘪𝘵𝘪𝘢𝘵𝘪𝘷𝘦𝘴 𝘵𝘰 𝘴𝘵𝘢𝘧𝘧 𝘧𝘰𝘳 215 𝘥𝘰𝘰𝘳 𝘧𝘳𝘰𝘯𝘵𝘴 𝘢𝘯𝘥 8 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘦 𝘴𝘵𝘰𝘳𝘦𝘴. 𝘓𝘦𝘥 𝘸𝘦𝘦𝘬𝘭𝘺 𝘢𝘯𝘥 𝘮𝘰𝘯𝘵𝘩𝘭𝘺 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘴𝘦𝘴𝘴𝘪𝘰𝘯𝘴 𝘧𝘰𝘳 𝘴𝘢𝘭𝘦𝘴 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦𝘴 𝘢𝘯𝘥 𝘴𝘵𝘰𝘳𝘦 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘤𝘰𝘷𝘦𝘳𝘪𝘯𝘨 𝘴𝘢𝘭𝘦𝘴 𝘪𝘯𝘴𝘪𝘥𝘦, 𝘰𝘶𝘵𝘴𝘪𝘥𝘦 𝘢𝘯𝘥 𝘪𝘯𝘥𝘦𝘱𝘦𝘯𝘥𝘦𝘯𝘵 𝘴𝘢𝘭𝘦𝘴 𝘵𝘦𝘢𝘮𝘴 𝘢𝘯𝘥 𝘪𝘯𝘵𝘦𝘳𝘯𝘢𝘭 𝘴𝘶𝘱𝘱𝘰𝘳𝘵 𝘨𝘳𝘰𝘶𝘱𝘴.

✅Drove the development of training initiatives in support of new product rollouts, service launches, and other key sales focused items for both the direct and indirect sales channels. 

✅Conceptualized and implemented multiple training programs, educating new hires and current employees on sales practices.

✅Delivered sales training needs assessments for direct distribution channel and 3rd party retail distribution channel; analyzed employee-training needs to determine requirements for new program development. 

✅Conducted and organized effective training sessions, developed program design elements and training support materials and served as an expert training resource to front-line employees.

✅Led sales training needs assessments for all distribution channels, analyzed employee performance to determine training requirements for new program development. 

✅Partnered with Organizational Learning, Marketing and Network Operations and identified program needs and obtain technical data for the development of new tools and staff learning resources.

✅Served as a resource and advisor on related issues resolution; collaborated cross-functionally to deliver superior performance results; managed online training programs for staff.

Central Florida Regional Sales Trainer

MetroPCS

𝘊𝘩𝘢𝘪𝘳𝘦𝘥 𝘢 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱 𝘳𝘰𝘭𝘦 𝘢𝘴 𝘵𝘩𝘦 𝘋𝘦𝘷𝘦𝘭𝘰𝘱𝘮𝘦𝘯𝘵 𝘔𝘢𝘯𝘢𝘨𝘦𝘳, 𝘴𝘶𝘱𝘱𝘰𝘳𝘵𝘦𝘥 𝘵𝘩𝘦 𝘪𝘯𝘥𝘪𝘳𝘦𝘤𝘵/𝘵𝘩𝘪𝘳𝘥 𝘱𝘢𝘳𝘵𝘺 𝘳𝘦𝘵𝘢𝘪𝘭 𝘴𝘢𝘭𝘦𝘴 𝘴𝘵𝘰𝘳𝘦𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘍𝘭𝘰𝘳𝘪𝘥𝘢 𝘙𝘦𝘨𝘪𝘰𝘯 𝘪𝘯 𝘳𝘦𝘭𝘢𝘵𝘦𝘥 𝘪𝘴𝘴𝘶𝘦𝘴 𝘴𝘶𝘤𝘩 𝘢𝘴 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨, 𝘤𝘰-𝘰𝘱 𝘢𝘥𝘷𝘦𝘳𝘵𝘪𝘴𝘪𝘯𝘨, 𝘮𝘢𝘳𝘬𝘦𝘵𝘪𝘯𝘨, 𝘵𝘩𝘪𝘳𝘥 𝘱𝘢𝘳𝘵𝘺 𝘤𝘰𝘮𝘱𝘦𝘯𝘴𝘢𝘵𝘪𝘰𝘯, 𝘢𝘯𝘥 𝘴𝘢𝘭𝘦𝘴 𝘳𝘦𝘱𝘰𝘳𝘵𝘪𝘯𝘨.

Metro Development Manager

𝘛𝘳𝘢𝘯𝘴𝘪𝘵𝘪𝘰𝘯𝘦𝘥 𝘳𝘦𝘵𝘢𝘪𝘭 𝘭𝘰𝘤𝘢𝘵𝘪𝘰𝘯 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘢𝘯𝘤𝘦 𝘢𝘯𝘥 𝘴𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭𝘭𝘺 𝘥𝘦𝘷𝘦𝘭𝘰𝘱𝘦𝘥 𝘢 𝘵𝘦𝘢𝘮 𝘰𝘧 𝘵𝘰𝘱 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘦𝘳𝘴 𝘵𝘩𝘢𝘵 𝘳𝘰𝘶𝘵𝘪𝘯𝘦𝘭𝘺 𝘴𝘶𝘳𝘱𝘢𝘴𝘴𝘦𝘥 𝘢𝘭𝘭 𝘴𝘢𝘭𝘦𝘴 𝘨𝘰𝘢𝘭𝘴 𝘢𝘯𝘥 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 𝘴𝘤𝘰𝘳𝘦𝘴, 𝘢𝘯𝘥; 𝘢𝘥𝘥𝘪𝘵𝘪𝘰𝘯𝘢𝘭𝘭𝘺 𝘮𝘦𝘵 𝘢𝘭𝘭 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘦 𝘣𝘦𝘯𝘤𝘩𝘮𝘢𝘳𝘬𝘴 𝘢𝘯𝘯𝘶𝘢𝘭𝘭𝘺 𝘢𝘯𝘥 𝘢𝘤𝘩𝘪𝘦𝘷𝘦𝘥 𝘩𝘪𝘨𝘩 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘢𝘯𝘤𝘦 𝘳𝘢𝘵𝘪𝘯𝘨𝘴 𝘰𝘯 𝘢𝘯𝘯𝘶𝘢𝘭 𝘍𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘈𝘶𝘥𝘪𝘵𝘴 𝘧𝘰𝘳 4 𝘤𝘰𝘯𝘴𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘺𝘦𝘢𝘳𝘴.

✅Applied proactive team management talents toward driving consumer client acquisition and retention for one of the fastest growing domestic wireless service providers.

✅Recruited, trained, cultivated and promoted a collaborative, customer focused management and sales team that consistently realizes top CSI ratings.

✅Planed and prepared aggressive sales forecast, and ensure that all quotas were met to achieve 10% sales growth every year.

✅Accountable for all aspects of store operations including forecasting, promotion, sales infrastructure, merchandising, PR and marketing, as well as daily operations with full P&L accountability.

✅Proactively guided and monitored sales team, and performed trending analyses in support of immediate corrective measures and effective future forecasting.

✅Facilitated a large, complex telecommunication order that resulted in substantial increase in sales and customer satisfaction.

Retail Store Manager/ Certified Trainer

Voicestream Wireless

Retail Sales Representative- Data Specialiast Trainer

With over two decades of experience in the retail and telecom sectors, I've dedicated my career to the art and science of Talent Development, driving growth and innovation within these dynamic industries. My journey has been fueled by a passion for cultivating leadership and empowering teams to achieve their highest potential. Leveraging cutting-edge training methodologies, I've had the privilege of guiding numerous individuals and organizations towards achieving their strategic objectives, fostering a culture of continuous learning and development.

As a National Training Director, I've spearheaded initiatives that have revolutionized how talent is nurtured and developed in fast-paced environments. My approach is centered around understanding the unique challenges and opportunities within the retail and telecom spaces, applying a blend of practical experience, strategic foresight, and innovative training solutions. Through collaboration and leadership, I've been instrumental in transforming training programs into powerful engines for professional growth and operational excellence.

I am always on the lookout for new challenges and opportunities to make a meaningful impact in the Talent Development space. Whether you're seeking advice, collaboration, or simply wish to exchange ideas on the future of learning and development in our industries, I welcome you to connect with me. Let's explore how we can work together to create empowering environments that prepare individuals for the demands of tomorrow's marketplace. Connect with me on LinkedIn and let's shape the future of talent development together.

Taplio

Ed Lizarraga, MBA's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Ed Lizarraga, MBA's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Ed Lizarraga, MBA's Linkedin Analytics