Marriott International

• Work with the Group Sales and Revenue teams to identify business for the property.
• Set up action plans to get more business/potential business and drive more demand.
• Review and approve the particular concessions/SOW for groups.
• Results-focused on the monthly/annual group production.
• Conducts professional hotel inspections for clients whenever required.
• Conducts extensive competitor research and maintains excellent product knowledge of Marriott hotels.
• Maintains positive client and associate interactions with great working relationships.
• Maintains detailed knowledge of hotel facilities, features, and service.
• Directly report to the Director of Sales Marketing, work closely for hotel promotions and achieve the budgeted business goals.
• Assists the department in doing corporate client engagement events

2023 Achievement:
-Achieved 178% of group goal total rooms & group catering goal for Q1 hotel attainment
-Achieved 142% of group goal total rooms & group catering goal for Q2 hotel attainment
-Achieved 113% of the group catering goal & 103% of the ADR goal for Q3 hotel attainment
-Achieved 120% of 2023 hotel attainment
-Achieved 101% of Budgeted 2024 Crossover Room Nights
-Achieved 111% of Budgeted 2024 Crossover Room Revenue

2022 Achievement:
-Won the Best Manager (Talent Coach) in 2022 Q3
-Nominated Illinois Hotel & Lodging Association as 2022 Star of the Industry
-Achieved 120.4% of Budgeted ADR goal in 2022
-Achieved 140% of Budgeted Group Pace Rooms Revenue in 2022
-Achieved 104.9% of Budgeted Group Catering Revenue in 2022
-Achieved 129.5% of 2022 hotel attainment 
-Achieved 104.6% of Budgeted 2023 Crossover Room Nights
-Achieved 108% of Budgeted 2023 Crossover Room Revenue

W Sales Executive - W Chicago City Center

Grand Hyatt Taipei

-Ensure professional sales calls with Hyatt-trained selling philosophies.
-Maintain Partnerships, deliver feedback that clients give us, and solve it.
-Conduct hotel inspections for clients whenever required.
-Maintains detailed knowledge of hotel facilities, features, and service.
-Assists the department in doing corporate client engagement events. 
-Set up the sales team, personal action plans, and strategies and achieve them.

Business Development Executive

台北萬豪酒店 Taipei Marriott Hotel

•	Ensure professional sales calls with Marriott chain-trained selling philosophies.
•	Conduct hotel inspections for clients whenever required.
•	With past events product knowledge and being a professional advisor as a MICE client planner,
•	Conducts extensive competitor research and maintains excellent product knowledge of Marriott Hotel.
•	Prepare and ensure all turnover processes are smooth for the events team.
•	Maintains positive client and colleague interactions with great working relationships.
•	Maintains detailed knowledge of hotel facilities, features, and service.
•	Assists the department in doing corporate client projects.
•	Set up the sales team, personal action plans, and strategies and achieve them.

Sales Executive

•	Ensure professional sales calls with Hyatt’s trained selling philosophies.
•	Conduct hotel inspections for clients whenever required.
•	Handle client cases with good planning, communication, and negotiating skills in a good manner. 
•	Establishes and maintains a strong client relationship and explores new business opportunities.
•	Drive with season and annual personal business budget targets and plans. In close cooperation with 
         the Director of Event and Director of Event, ensuring targets are met and costs are effectively controlled.

Catering Sales Executive / Event Manager 

•	Make sure the department operates with hotel standards and all the facilities are functional. 
•	Monitoring department costs and inventory control, cross-department communication, schedule maintenance, and staff training.
•	Take responsibility for all the things that the guest service officer needs to do.

Team Leader

•	Assists hotel in-house guests and oasis members in accessing the club and enjoying the facilities.
•	Assists Club members by performing various tasks such as promoting the ongoing promotion in 
        the hotel.
•	Sell club membership, renew membership, and spa treatment and products.
•	Cross-department communication, solving complaints and accidents, ensuring all conversations are 
        in the log document, and reporting to the manager in a timely manner.

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