Diamond Leaf Consulting LLC

Principal Consultant

Newport News Shipbuilding, A Division of HII

• Provided an organizational culture analysis using the Competing Values Framework and develop a change management strategy. Presented findings and recommendations to leadership.
•  Defined leadership competencies that support business performance, employee engagement, and customer satisfaction. 
•  Created content and delivered workshops on leadership best practices, and team effectiveness to front-line and middle managers.
•  Leveraged Six Sigma tools to provide expert guidance to business leaders on process improvements for the organization’s talent development strategy.
•  Refined the department’s Change Management service offering to align with industry research and best practices
•  Successfully advocated for the use of data to guide course content development. Created a survey to capture and analyze stakeholder needs and developed into a report for leadership.

Organizational Development Consultant

McKesson

• Lead cross-functional teams to process improvement solutions for ambiguous and complex projects that deliver incremental savings, improve the customer and employee experience, and increase organizational efficiency.
• Collect and analyze data to identify root causes of defects; measure performance against process requirements; and align improvement to performance shortfalls
Provide Six Sigma support to senior executives and business unit managers to identify and evaluate process improvement opportunities.
• Integrated 33 Change Management tools into the Six Sigma framework, resulting in a more humancentered approach to enterprise-wide process improvements.
• Successfully led a complex cross-functional project to improve the Financial Planning & Analysis tool for sales quota setting, reducing cycle time from 4 weeks to 4 hours.

Business Process Consultant - Lean Six Sigma Black Belt

CACI International Inc

• Developed a standard template for tracking learner outcomes, reducing evaluation and reporting times by 50%.
• Coordinated Project Management Fundamentals courses for U.S. naval shipyards, enhancing the project management skills of over 150 participants.

Business Process Consultant - Project Management Facilitator

Diamond Leaf Publishing

• Managed a self-published writing project and partnered with a distributor to release the final product to booksellers and libraries across the globe.

Project Manager

Seoul International Women's Association (SIWA Korea)

• Managed and coordinated volunteer programs for Seoul International Women’s Association (SIWA), overseeing recruitment, training, and assignment of volunteers to various community projects and events, ensuring alignment with organizational goals and enhancing community engagement.

Program Manager - Interests Group Chair

The Port of Virginia

• Facilitated cross-functional process improvement efforts and provided support to 12 project initiatives resulting in $1.2 million in validated direct and indirect financial benefit.
	• Reduced the Talent Acquisition cycle time at the Port of Virginia by streamlining the process to interview candidates through standardization, stakeholder alignment, and risk mitigation

Process Excellence Analyst

Intern, Process Excellence

CarMax

Business Associate

AMCAD

Business Analyst and Support Specialist

Passionate and tenacious when empowering people, improving processes, and aligning performance. I leverage my expertise as a Lean Six Sigma Black Belt to foster a culture of continuous improvement using proven change management and problem solving methodologies. My career has focused on leading cross-functional projects and collaborating with teams to enhance group dynamics and improve organizational effectiveness. 

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Erica Mitchell

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