McKesson

•	Developed a comprehensive new-hire guide and department playbook to assist with the orientation of new hires and the ongoing development and governance of the Six Sigma team. 
•	Designed a self-guided interactive learning tool for the Six Sigma department to help build business acumen within the team and align with strategic developmental goals. The tool consisted of over 120 hours of video content, terminology, and presentation of the unique challenges that exist throughout the organization.
•	Supported the implementation of a new project management platform for McKesson Brands by facilitating cross-functional process mapping sessions and creating a process map that highlighted the required inputs, outputs, and stages of new product development.
•	Served as the process mapping subject matter expert in support of the Finance department's data transformation efforts in Project Pyramid.
•	Served as a mentor to Six Sigma Green Belt trainees in pursuit of their certification by providing project guidance, coaching, and constructive feedback.
•	Consistently rated "Strong" and "Outstanding" in the leadership category for performance reviews by demonstrating a commitment to team development, challenging the status quo, and providing infallible support to teammates. 
•	Developed a framework to help guide the formation of MBO goals that align both professional and personal development targets.

Business Process Consultant

CACI International Inc

•	Facilitated virtual project management training events for public naval shipyards.
•	Established documentation, templates, and concurrent processes to reduce cycle time for virtual training events.
•	Identified baseline metrics for continuous process improvement and promoted areas of opportunity.
•	Initiated an outline of roles and responsibilities for planning and execution of training events.
•	Reduced evaluation reporting times by 50%. 
•	Developed formal presentation materials to highlight training event outcomes, results, and student feedback.
•	Collaborative volunteer with the Training Community of Practice Working Group to build a knowledge repository for training delivery based on prominent industry frameworks.
•	Recognized for outstanding customer service with technical support and client communication
•	Proactively infused Lean Six Sigma tools into daily work to seek new challenges, harness acquired learning, and develop a continuous improvement mindset.
•	Completed the Modern Certified Classroom Trainer (MCCT) course of study to build expertise in virtual training delivery and facilitation.

Diamond Leaf Publishing

•	Self-published, nonfiction author. Used critical thinking skills to perform a gap analysis and challenge assumptions.
•	Successfully achieved book release target ahead of schedule and on budget.
•	Developed a social media marketing plan guided by weekly analytics. 
•	Collaborated with remote freelancers of diverse cultural backgrounds. Traveled to Vietnam, Thailand, Malaysia, and Japan to broaden personal cultural awareness and sensitivity.

Project Manager

Seoul International Women's Association (SIWA Korea)

•	Led a team of 10 volunteer Program Coordinators.
•	Re-designed an employment preparedness program for expatriate and trailing spouses, resulting in a 4x increase in program participation. 
•	Established program guidelines to align with organizational goals
•	Established team communication expectations to support group cohesion and improve collaboration.
•	Served on the Board of Directors and influenced key stakeholders

Program Manager (Interests Group Chair)

The Port of Virginia

•	Facilitated cross-functional teams in process improvement efforts using Six Sigma methodology. Provided instruction on process mapping, root cause analysis, and failure modes and effects analysis. Designed SIPOC process maps for newly-established processes using Microsoft Visio.
•	Successfully led a process improvement project within Human Resources that mitigated $200,000 in risk.  Improved cross-departmental communication by discerning required inputs and outputs for effective process execution, and creating process flow diagrams. 
•	Supported 12 organizational improvement initiatives that resulted in $1.2 million in validated savings.
•	Led the ISO 9001:2015 internal audit program and provided in-house training on process audits, document reviews, and nonconformances. Developed templates for efficient auditing procedures. Developed formal presentations to communicate audit results with process owners and senior leaders at quarterly management reviews. Supported all external surveillance audits.

Additional activities: Selected for the port's inaugeral Aspiring Leaders Development Program, participated as a Charter Member of the Port of Virginia Toastmaster's chapter, selected to serve as a development coach for port colleagues receiving the Zenger Folkman Extraordinary Leader 360 Assessmentment, and represented the port at the 2016 and 2017 WorldQuest International Trivia competition on current affairs.

Process Excellence Analyst

Participated in a Summer Internship Program for the Process Excellence Department to uncover the various repositories containing documented departmental procedures. Coordinated and conducted interviews with department managers and Vice Presidents to better understand departmental processes and policies. Created and managed a tracking mechanism to guide project goals, outcomes, and contact information. Developed an electronic notebook to record interview outcomes and serve as a resource for the Director of Process Excellence. Developed a formal presentation for the CEO and Senior Leadership Team that identified weaknesses in current process documentation methods and advocated the need to establish Process Defining Teams and Process Asset Libraries. Promoted the concept that effective process documentation can be guided by the ISO 9001:2015 process approach and strengthen the Port of Virginia's core value of Accessibility.

Intern, Process Excellence

CarMax

•	Received the Store Champion Award for excellence in process improvements within the Business Office and providing outstanding service to internal and external customers.
•	Consistently maintained a VOC (voice of the customer) score above 95%
•	Completed vehicle transactions with above 95% error-free rate at one of the organization’s highest volume retail locations

Business Associate

AMCAD

•	Managed solution configuration to align with client business requirements. 
•	Supported business analysis activities in an agile IT development environment by translating system capabilities into client-friendly language.
•	Served as a technical writer for client-specific documentation and procedures.

Business Analyst and Support Specialist

Commonwealth of Virginia

•	Provided administrative support to a total of 12 presiding judges in cases involving domestic violence, juvenile delinquency, custody, and child support. 
•	Recorded docket proceedings and prepared court orders and referrals for entry. Performed data entry in an automated Case Management System for case files associated with the court's docket.
•	Maintained court records and files according to the court’s record management policy. Provided customer service to public agencies and the general public regarding general inquiries, court policies, and dispositions.

Deputy Clerk - Juvenile and Domestic Relations District Courts

City of Newport News

•	Served as an advocate for victims of domestic violence by providing informational services, court accompaniment, and emotional support. 
•	Served as a member of community task forces and process improvement efforts. Led an initiative to create sample Safety Kits for victims of domestic violence and stalking crimes, that included strategic information and supplies for quick access during periods of danger. 
•	Created a multimedia video for submission to the Commonwealth of Virginia legislature to encourage the continued grant funding of victim advocacy.

Domestic Violence Victim Advocate - Office of the Commonwealth's Attorney

Passionate professional driven by personal development, continuous improvement, and empowering others. Proven experience in leading initiatives with analytical thinking and cross-functional collaboration. Skilled at determining training needs, developing training content, and evaluating outcomes Pursuing a Doctorate in Strategic Leadership to showcase a holistic skillset in leadership, analytics, and inclusion.

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