Taco Bell

Serving as the technical project manager for the Menu Middleware Team.

- Meet with cross-functional stakeholders to solicit requirements.
- Manage sprints, backlog, and the roadmap.
- Send weekly updates to IT management.
- Follow change management procedures and documentation requirements.
- Help troubleshoot various issues to understand bug fixes or enhancements that are needed.
- Help Identify process improvements to SDLC and Production Services

Technical Project Manager III

CloudMyBiz, Inc.

- Manage multiple competing priorities through effective planning, organizations, and communication.
- Manage the end-to-end project lifecycle from project preparation, discovery, design, development, testing and successful project-closure
- Develop project plans, including a clear depiction and understanding of task dependencies, ownership and timeline in alignment with the clients’ expectations
- Ensure projects are completed on schedule, within budget and meeting scope requirements of key stakeholders, and with high quality results and customer satisfaction
- Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline

Technical Project Manager

loanDepot

I worked as a Sr. BSA on the Business Intelligence (BI) team at LoanDepot; I worked closely with the Enterprise Data Warehouse, Master Data Management, Database Administration, and Enterprise Data Architecture teams to analyze data-related requirements and deliver projects and requests based on timelines provided by the various business units/stakeholders involved.

- Developed and maintained understanding of customer workflows and business needs.
- Delivered precise business requirements to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.
- Responsible for direct interaction with clients including, but not limited to, eliciting comprehensive business requirements and use cases and recommending appropriate solutions.
- Gathered requirements and helps build and document specifications for development.
- Works with Technical team to develop high level labor estimates to develop and deploy functionality.
- Conducted gap analysis between the existing application and the stated customer requirements to best collaborate with Architects, Developers, etc. to estimate project impacts.
- Worked with Development, QA, and Production Support teams to communicate, verify, and test the desired changes.
- Worked with clients to demonstrate changes to the system to ensure all relevant business needs are addressed.
- Managed multiple competing priorities through effective planning, organizations, and communication.
- Recommended and implemented best practices, proper methodology, and the correct tools for success.
- Performed other duties and projects as assigned.

Sr. Business Systems Analyst

LoanMe Official

It was my job to keep our production loan origination system up and running on a day to day basis. This included:

- Understand and document current state of business processes including data flows
and recommend system improvements/modifications with enhancement requests.

- Ensure business requests are correctly defined to provide direction and guidance to
development teams.

- Elicit business requirements for business improvement opportunities, analyze
business requirements, and provide solution options for meeting those
requirements through strong analytical and problem solving skills.

- Contribute to best practices for requirements/process design documentation and
other IT processes.

- Capture knowledge and outcome of discussions and business decisions for IT team
communications.

- Understand business stakeholders’ strategic vision and associated priorities.

- Provide concise updates regarding overall status, issues, risks, and recommended
actions to be taken. Detailed analysis, plans, milestones and deliverables will be
required for seamless project implementation, adoption of new systems and
processes.

- Facilitate the creation of UAT cases and scenarios as needed.

- Contribute to team efforts by accomplishing team-related results as needed.

- Research technology products/services and prepare client presentations while
working with internal teams. Prepare functional specifications documents along with
solutions options, as well as provide input for high level technical design.

- Coordinate with internal teams to develop systems, processes, and procedures.

Business Systems Analyst & Project Manager

- perform the same duties as at Ralis services, but directly for LoanMe.

Business Analyst

Ralis Services

I was added to the Ralis Services Support Team as a full time employee in January 2018 after serving a 3 month contract for them via Sharp Decisions.

- Manage the definition, testing, training, implementation, and support of system requirements
- Identify customer requirements, develop test schedules, review testing plans, and track and document the development and results of these plans
- Alert project managers to potential risks and issues of importance
- Ensure that analysts are documenting client requirements via industry standard analysis techniques such as data flow modeling, case analysis, workflow analysis, functional decomposition analysis, data modeling, and object modeling
- Manage the documentation of client requirements through interviews, workshops, and/or existing systems documentation or procedures
- Coordinate and manage resources, schedules and tasks for department
- Conduct and analyze preliminary business and information technology processes and prepare groundwork
- Make recommendations for necessary changes on projects that come in from other departments
- Conduct technology briefing sessions for internal staff; participate in testing, training, implementation and support
- Ensure creation and maintenance of system-specific documentation to include pertinent information for project initiatives
- Manage and follow-up on all related tasks and provide feedback to participating parties/vendors
- Clearly translate business requirements into systematic procedures

Quest Software

Assisted in the acquisition and resulting transition from Dell Software to Quest Software by defining requirements for rebranding and integration and managing release expectations.

Assisted in internal projects as BSA and performed PM tasks for support portal such as helpdesk ticket reviews, bimonthly roadmapping, and release planning as well as solution analysis and user experience consulting.

- Assisted in analysis surrounding Quest's enterprise search solution and provided analysis and insight surrounding alternatives to GSA
- Gathered and defined requirements for new features for portal
- Identified bugs/issues present in current sites
- Took business requirements and define functional requirements, acceptance criteria, and test cases/steps for each task
- Coordinated between development and business to ensure requirements and expectations were uniform
- Coordinated with and assisted QA regarding test plans and use cases
- Coordinated with Development Manager and Business Users to plan the content of monthly releases for the support portal
- Coordinated with QA regarding automation and regression testing
- Verified enhancements/resolutions meet defined requirements and business user expectations prior to release of enhancement
- Defined and implemented processes to better facilitate smooth development iterations

Business Systems Analysis Sr. Advisor - Quest Software Support Portal

Dell

- Gather and define requirements for new features for portal
- Take business requirements and define functional requirements, acceptance criteria, and test cases/steps for each task
- Coordinate between development and business to ensure requirements and expectations are uniform
- Coordinate with QA regarding test plans and use cases
- Coordinate with Development Manager and Business Users to plan the content of monthly releases for the support portal
- Coordinate with QA regarding automation and regression testing
- Verify enhancements/resolutions meet defined requirements and business user expectations prior to release of enhancement
- Define and implement processes to better facilitate smooth development iterations

Business Systems Analysis Sr. Advisor - Dell Software Support Portal

Roundedcube

- Gather requirements from clients
- Create Product Requirements Document to be delivered to the client
- Ensure that all Product Requirements documented are within the scope of the project
- Manage QA Resources
- Create and execute test cases
- Create and execute testing processes (e.g., Content Migration Testing)
- Ensure knowledge is transferred from discovery appropriately
- Coordinate any meetings necessary between teams
- Manage Features and Requirements in TFS
- Manage Test Cases in TFS
- Manage Test Plans
- Manage Bugs in TFS
- Manage Bugs entered by clients in RCOntrack, Roundedcube's bug tracking system
- Execute Beta Environment Deployments for client review
- Manage relations and support engagements with retainer client
- Create and provide support engagement estimates to retainer client
- Create support engagement schedules for retainer client

Business Analyst/QA Manager

- Create and provide weekly status reports to clients as well as meet weekly to discuss progress and concerns
- Coordinate meetings between Roundedcube and Clients, Dev and Clients, Dev and PMs, etc.
- Coordinate QA Processes and Approach as well as Projects
- Coordinate Alpha and Beta releases. Perform Beta pushes utilizing TFS.
- Provide clients with clear documentation surrounding CMS implementation
- Manage development resources
- Update and manage RCOntrack, Roundedcube's in-house bug tracking application.
- Create and execute test cases

Project Coordinator/QA Specialist

•	As Roundedcube’s first dedicated QA specialist, worked closely to define and execute standard testing protocols and deliverables (both client-facing and internal).
•	Created and executed test cases, bugs, test plans, UAT checklists and more.
•	Created and managed issues using in-house issue tracking software (RCOntrack)
•	Assisted in prioritizing and scheduling issue resolution
•	Responsible for testing releases for requirements, usability, and design.
•	Worked directly with clients to ensure beta issues were resolved in a timely manner.

Quality Assurance Specialist

Aisle411 Inc.

•	Responsible for performing the services of Product Grammar Analysis and Data Entry and other related items as such mended from time to time by the company.
•	Worked from home. Occasional conference calls were required as well as an all day in office training course.
•	Entered data pertaining to Aisle411’s grocery store smart phone application. Products were mapped out in the appropriate store.

Data Entry Contractor Specialist

I am a Technical Project Manager and Sr. BSA resource with a background in QA management and development. I have an associates and bachelors degree, both dealing with software development and programming which make me uniquely qualified to be the translator and point of contact between development teams and stakeholders. I pride myself in the quality of my work and the work of the company that I represent and am always striving towards improvement. 

I am experienced in managing multiple competing priorities through effective planning, organizations, and communication.

I have experience with managing and coordinating small to medium sized teams with both local and remote resources, working with third party vendors to discover new ways to utilize their services and technology, assisting with large company re-branding efforts and product integrations, website launch plans, and much more.

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