Optum

Driving cost reductions and payment integrity solutions within the American Healthcare industry. Key contributor to the ideation process.

Liaising between Operations and technical teams (Data Science, Machine Learning, Analytics). Portfolio management of various projects, enabling others to prioritise their work and improve processes.

Director, Data Analytics Solutions

Global Operations - Analytics & Data Development Manager

Led a global team of technical data analysts: supporting them in technical, investigative work. Delivered insights that mitigate risk for monetized products. Enabled Trust & Safety stakeholders to enforce their policies.

* Built and led the team strategy & roadmap, including re-organizing reporting lines when needed. 
* Launched program management solutions, improving turnaround for stakeholder work intake by ~30%.
* Global PM for Diversity, Equity & Inclusion taskforce: created strategy and comms plan; liaised with cross functional stakeholders; influencing recruitment KPIs: +20% more diverse hires.

Business Integrity - Technical Team Lead

Responsibilities included providing data support, mentoring new analysts, and maintaining work-life balance within the organization. Onboarded new hires and built organizational culture for the department.

* Provided data support for a newly formed global team, resulting in risk mitigation in Facebook’s Marketplace platform as e-Commerce Expert.
* Onboarded a newly hired Director, with focus on culture setting within the organization.
* Mentored 6 new analysts, ensuring smooth ramp-up.
* Work-life Balance Lead for a ~400 people organization, drove +10% in employee satisfaction scores.

Business Integrity - Data Analyst | Acting Team Lead

Built and owned infrastructure solutions, serving multiple product teams and influencing their roadmaps. Automated risk discovery using Python. Facilitated onboarding for new team members. Generated insights that resulted in a safer ecosystem. Was responsible for writing career-related inspirational articles.

* Designed and implemented infrastructure: creating backend datasets, reports, and dashboards to serve multiple cross-functional partners, enhancing operational workflows and ML models.
* Applied advanced Python skills (e.g., NLP) to automate risk discovery, enabling quicker reaction to escalations within the organisation (25% faster turnaround time).
* Designed playbooks that enable scaled investigations, resulted in 30% faster onboarding of newcomers.
* Career guru. Regularly conducted 1:1s with junior peers, and published career articles internally.

Business Integrity, Data Analyst

Google

Providing business critical insights using analytics. Ensuring cross functional alignment of goals and execution across the global SMB teams, and helping those teams drive strategic partnerships and new initiatives forward. Major focus is on ensuring the customer support teams have high quality data and insights upon which their long term strategy can be devised.

Developing executive level insights, strategies, reports and dashboards. Designing experiments, pilot programs and assisting in launching new services to Google's end clients.

Global Customer Support, Business Analyst

Working with account managers, customer service teams, engineers, product managers and product specialists to maintain and improve the Google AdWords platform.

Providing scalable product solutions, reliable information based on efficient, consultative analysis. Troubleshooting PPC performance and technical issues with implementation of features. Collaborating with sales teams and other operational stakeholders to focus on growing Google's revenue.

Sales Technical Operations (gTech), Specialist

Supporting the Israeli Google AdWords SMB advertisers.

Analyzing demand for various support channels: email, phone and chat. In charge of three various localized revenue programs, including scalable educational online seminars.

Driving Google's Innovation in EMEA by providing infrastructure and platform for brainstorming and web-based collaboration on projects.

Advertising Operations & Customer Support, Strategist

RE/MAX

I have administrated the RE/MAX Vision branch. My position included management of marketing campaigns and designing realty advertisements. In addition, I have performed comparative market analysis and innovated the existing methods we used to evaluate market realty.
Another aspect was training new agents, in order to provide them better understanding of existing databases.

Marketing & Research Consultant

The Future of Things

In general, the topics of my stories varied, and included medical breakthroughs, astronomical- and space-related events, new consumer electronics (including gadgets), computer technology, environmental developments, nanotechnological engineering and more.

In addition, I was in charge of updating our RSS feed on a daily basis, with various technological and scientific stories, regarding some of the most fascinating researches made.

Freelance Writer

John Bryce

I have instructed various courses, including Word, PowerPoint, Excel and Outlook. The purpose of these courses was to provide professional knowledge to various institutions, including Egged (Israel's major public transportation company), and Israel's Ministry of Health.

Software Teacher

Part of my BA Internship, I have assisted a Senior Product Manager at IBM to define overall Information Governance Strategy, including the implementation and positioning of the IBM InfoSphere Business Glossary and Metadata Workbench products.

This role included market research, collecting use cases and brainstorming over UI design.

Assistant Product Manager

Ankori Psychometri

As a student, I worked part-time as an assistant producer (freelancing.

I helped edit and review study materials, aids and accessories prior to publishing. Articles involves both online presentation and print.

This position requires delivery of high-quality products in short deadlines, sometimes on a very short-notice basis.

R&D Assistant

Hebrew University

Provided support for Microsoft Office, Windows and VPN to approx. 5,000 employees and students, by phone and e-mail.

IT \ Helpdesk

Partner Communications Company Ltd.

Selling mobile phones and advanced services; Providing full service to enhance customers' satisfaction; In charge of managing the schedule according to team members' limitations (16 people).

Service & Sales Representative

I have over 10 years of experience in data-driven problem solving, team leadership, and project management. I lead various global teams (data analysts, data developers, program managers). I've had hands-on experience in designing, launching, and maintaining data assets, serving multiple internal teams and supporting ambitious projects for products used by billions of people.

My teams have specialized in operational- and product-related data engineering & analysis, with a focus on trust and safety, monetized products, and user experience. I have always delivered my objectives through a broad range of technologies: SQL, Python, Java, and Excel to name a few.

I also mentor and coach: building talent is one of my key strengths. I'm also a champion for diversity, equity, and inclusion

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