Beanworks by Quadient

• Working closely with our payment partners implementation teams ensuring no delays for account set up and clear communication during the process. 
This includes quality assurance on all contracts and supporting documents before submission. 

• Completing enablements to connect payment partners API keys allowing clients to begin payment processing. 

• Working directly with the Customer Success Managers, Account Executives and Support team for account on-boarding, payment troubleshooting and account updates.

• Managing account information updates with Payment partners using their online portals. Updates such as banking information, signer information and account deactivations.

• Researching and building new processes to create a better client experience.

• Creating and Maintaining department instruction guides to ensure all processes have up to date information as processes change and teams grow. 

• Training teammates on payment operations processes and updates.

Senior Payment Operations Specialist

International Programs Group

• Reconciling financial accounts and maintaining monthly bordereau reports.

• Monitoring account balances and payments to ensure seamless processing. 

• Requesting and tracking incoming funds from underwriters. 

• Processing void and stale dated cheques. 

• Assisting with Examiner inquiries regarding funds.

Account Coordinator

• Using Claimspace and lineage databases to open new insurance claims, while ensuring attention to detail. 

• Gathering and reviewing documents to ensure all claims are setup accurately and efficiently.

• Handling all incoming and outgoing mail for the office along with utilizing courier services for outgoing cheques. 

• Assisted with training of new hires. 

• Ordering office supplies and directing incoming calls from the general phone line.

Account Administrator

ICBC (Insurance Corporation of British Columbia)

• Opening, assigning and transferring legal files to in house and outside counsel. 

• Handled all mail for in house counsel. Distributing mail for 3 offices and additional interoffice mail. 

• Copy support for all legal support staff. 

• Worked as part of the front desk team, managing the switchboard for 3 of the ICBC litigation offices.

Claims Support Assistant

iATS Payments

• Worked directly with Acquiring Banks to ensure seamless merchant account set-up. This included quality assurance on all contracts.

• Completed merchant account set-ups on our internal CRM, Salesforce. 

• Supporting On-boarding specialists in account approvals.  

• Worked directly with the Sales team and Customer Care team if any contracts or maintenance changes are pended/decline.

• Managing account information updates with Acquiring Banks using their online tools, items such as banking information, rates, deactivations/reactivations and general account information.  

• Researching ways to ensure high productivity and reducing manual tasks by adding automation to streamline processes.  

• Creating and Maintaining departments instruction guides. 

• Creating and Maintaining control files. 

• Assisting with annual audits.

Client Administration Specialist

iATS Payments is a payment processor for over 10,000  non-profit organizations worldwide. 

• Worked directly with non-profit organizations to set-up their merchant accounts to allow their organization process credit card and ACH transactions. 

• Worked with Salesforce CRM to seamlessly manage leads and opportunities through the approval process, ensuring a quick turnaround time for account set-up. 

• Worked directly with our many Channel Partners to ensure visibility through the set-up process.

• Provided clear instruction regarding application process for paper application and online forms. 

• Assisted clients with queries before and during the set-up process. 

• Provided information to client regarding products and services available for fundraising and events.

Park west professional services

• Managed inbound calls, collecting customer data and evaluating information for account approval.

• Used system programming to operate screen sharing software with customers to verify banking details and other account information. 

• Provided support and assistance for new and existing clients.

Customer Service Representative

CBV Collection Services Ltd

• Managed delinquent files to gain a positive result.

• Worked a dialler system for outbound and inbound calls.

• Worked as part of a team alongside the team Supervisors and Manager.

• Developed and improved strong Negotiating techniques.  

• Ensuring  account file notes were kept clear and up to date.  

• Successfully reaching daily and monthly targets.

Account Manager

Experienced Contract Administrator with a demonstrated history of working in the financial services industry. Skilled in SalesForce, Microsoft Word, Excel, Payment Industry, Retail, Cashiering, Administration, and Contact Centers. 

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