7taps Microlearning

I work with teams at Wyndham Hotels and others to bring the power of 7taps Microlearning to their training programs. By focusing on easily accessible, science-backed microlearning, I help ensure that what's taught is retained and applied.

Senior Solutions Architect, Hospitality

Workday

At Workday, I was responsible for ensuring that our enterprise HR clients maximized their use of our solutions. From streamlining their HR processes to solving tricky integration issues, I partnered with clients every step of the way
 - Provide tailored support to HR teams using Workday’s HRMS
 - Lead client training sessions to enhance platform utilization
 - Collaborate with product teams to address client feedback
 - Troubleshoot and resolve complex system issues with speed
 - Deliver insights to clients on optimizing their HR workflows

Senior Customer Success Specialist

My time as a Customer Success Associate at Workday taught me the ropes of client management in the HRMS space. I worked with clients to ensure they were getting the most out of the system, from basic troubleshooting to setting them up with custom workflows. 
 - Assist clients with onboarding and initial system setup
 - Provide first-line support for technical issues and queries
 - Customize HR workflows to meet client-specific needs
 - Ensure seamless coordination between sales and support teams
 - Lead webinars and training sessions for new clients

Customer Success Specialist

Cornerstone OnDemand

Starting at Cornerstone OnDemand introduced me to the world of learning and talent management. I worked as an intermediary between the product and clients, helping them derive value from Cornerstone’s LMS.

 - Supported clients with onboarding, troubleshooting, and training
 - Guided clients through the platform’s features to meet their learning needs
 - Coordinated with internal teams to resolve complex issues

Customer Success Associate

Hilton Hotels & Resorts

My journey into instructional design began with Hilton Hotels, where I was tasked with creating training materials for their staff across the United States. I worked closely with hotel teams to ensure every piece of training was engaging, informative, and easy to understand

 - Designed and developed training programs for various departments
 - Collaborated with department heads to ensure training met their specific needs
 - Conducted needs assessments and tailored content to the learning audience

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