HFS Research

Elena Christopher is Chief Research Officer at HFS. Elena sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring our unique "analyst advisory" capabilities drive thought-provoking impact across enterprises and their associated emerging technology and services ecosystems. Elena also leads our industry research coverage, with specialization in banking and financial services.

Chief Research Officer (CRO)

Defining the market for best practices in IT and business process services and applied emerging tech for financial services.

Executive Research Leader - Financial Services

Senior Vice President - Research

Research Vice President - Industry Research & Robotic Process Automation

Conduent

Vice President, Strategy & Portfolio - Commercial Industries

Xerox

Ms. Christopher manages strategy and BPO portfolio for Xerox Services' Commercial Business Group. She works closely with sales and delivery to optimize offerings for commercial industries and to develop industry-centric solutions where there is clear need and opportunity.

Vice President - Strategy & Portfolio - Commercial Business Group

DTI Global

Ms. Christopher oversees DTI’s Risk & Compliance practice within its Knowledge Solutions division.  In this role, she has responsibility for ensuring the success of judgment-based solutions that enable organizations in regulated industries to achieve compliance.

Managing Director, Risk & Compliance Services

Mobius Knowledge Services

Elena oversees Mobius's offerings for the financial services industry. Mobius provides custom data services to Financial Services firms and Information Providers in the following areas:

Reference Data Services - Build, cleanse, enrich and maintenance services for data types such as legal entities, securities, addresses (company data) and corporate actions

Custom Data Services - We develop custom service solutions for your data challenges such as concordance, database management, exceptions management, data integration, staff augmentation etc

Vice President, Financial Services

Knovigate

We help users of knowledge services get the most out of their service relationships. Our platform enables service requests and delivery, allows for integrated multi-channel communication and collaboration, tracks and archives all steps of the request lifecycle, provides a searchable archive and also manages billing and account details. It provides a consistent interface for users and a wealth of structure on the back-end. It's the de facto management tool for the KPO industry.

Co-founder and Chief Marketing Officer

Lead Discovery

I oversee the education vertical of an Internet marketing company. We assist schools in using the Internet to maximize their online student recruitment.

Director of Online Marketing - Education Vertical

OfficeTiger

VP, Research & Analytics

Gartner

Research Director

Dataquest

Research Manager

• Results-driven research and consulting professional specializing in development and execution of sourcing strategies
• An out-of-the-box thinker dedicated to process excellence and innovation
• More than fifteen (15) years of cross-industry experience assisting public and private-sector organizations with critical business decisions
• A unique mix of content expertise, business development savvy and operational excellence
• Global business savvy

Specialties: Outsourcing, onshoring, offshoring, development of sourcing strategies, business development, research operations, outsourcing implementation, outsourcing operations, research and analytics, risk management, supplier risk, regulatory compliance

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