Elena Munarriz Cid's Linkedin Analytics

Customer Success and Omnichannel Marketing Leader with more than 15 years of experience in the pharmaceutical sector. I hold an International MBA and a Bachelor's Degree in Marketing and Business Administration. My core competencies include Omnichannel and Digital Strategy, Customer Experience, Innovation, Commercial Excellence, Team Leadership, Change Management, and International Program Implementation Management. In my previous roles, I led, supported and managed the Customer Relationship Leaders team for the EMEA region at Aktana, a leading provider of AI-enabled insights for life science companies, and the Customer Success Consultant team to implement Aktana's solutions and ensure Program quality and success. I proactively collaborated with Business Intelligence & Analytics, Product, and Implementation teams to understand business and sales impact, engagement, and value provided with each Program. I also delivered Program results presentations at Executive-level and coordinated strategic and tactical follow-up roadmap workshops. I am customer-oriented, innovative, proactive and I have excellent communication and interpersonal skills. I enjoy working with diverse and cross-functional teams and facilitating effective and collaborative solutions.