Self-Employed

Covered a variety of volunteering and paid roles remotely, after a sabbatical period spent as a carer for my father. Some of the most enjoyable positions were looking after international clients as an Airbnb Co-host and a Sales Agent for Nestbridge, a company offering property sourcing services.

Virtual Assistant

CBRE

Headhunted to support a team of Guest Services in their daily operations with our client, Dentons, my primary responsibilities included leading and guiding the Front of House team in accordance with the standards required by CBRE and the client. I was responsible for providing excellent quality Front of House Guest Services, Call Services, and on-site Events Coordination as required.

Key achievements
•	Created a respectful and positive culture after resolving internal conflict
•	Set and achieved exceptional customer service standards

Guest Service Supervisor

Primas MediSpa & Belgravia Dermatology

Employed to help the business thrive, at the time of its expansion and at the start of a new collaboration with Belgravia Dermatology. My position entails exposure to different aspects of the business, such as recruiting, training, and managing a team of 5 Receptionists, administrative work, customer service, sales of services and products, supporting marketing and new business initiatives, scheduling of clinicians, resources, and clients, and liaising with complaints and refunds.

Key achievements
•	Delivered best practices in customer/client care through the training of Front of House Staff
•	Linchpin in negotiating and closing sales opportunities

Front of House Manager and Sales Executive

Pitman Training Group Ltd

Initially headhunted to be an Administrator and Receptionist before gaining promotion in 2012 to Sales Executive – utilising a consultative approach to analyse and delineate clients’ requirements and sell tailored training solutions in face to face meetings. Working closely with private and corporate customers to maintain long term meaningful relationships and continuously developing an extensive knowledge of the company’s products and services.

Key achievements
•	Increased revenue, and consistently met and exceeded targets
•	Recognised for the ability to work under pressure and always with integrity

Sales Executive

Margate and West Thornton Primary Schools

Supported the class Teacher in the management of children with Special Educational Needs (SEN). Encouraged inclusion and peer support and prevented difficult situations through the promotion of positive behaviour. Collaborated with the Head Teacher and external agencies.

Key achievements
•	Dealt tactfully and diplomatically in the delivery of advice and management of mediation activities
•	Recognised by the Head teacher and external agencies for impressive team ethic and creative 
        problem solving

Learning Support Assistant

Frontier Travel Ltd

Directly managed operations, and worked alongside the Sales & Marketing and Product teams to ensure the success of each tailored Tour.  Negotiated with suppliers to obtain the best possible rates, and ensured all deadlines were adhered to. Developed and maintained good relations with all clients and suppliers.

Key achievements:
•	Promoted from Office Administrator to Operations Executive
•	Played a key role securing International Air Transport Association (IATA) certification

Operations Executive

Advanced MP Technology

Business to Business (B2B) sales of electronic components within the Italian market. Targeted areas of Italy where major companies of electronic components were, and developed strong business relations to obtain a high level of business. 

Key Achievements:
•	Sourced and secured new clients in a competitive environment 
•	Was instrumental in the recuperation of money from a debtor

Swissair and Qualiflyer Customer Care Centre

Cemented a passion for sales and customer service during global experience at Swissair Qualiflyer Customer Centre, London (including Switzerland, South Africa and Finland), while also mentoring, coaching and performance managing sales and service staff as a Team Leader.

Key Achievements:
•	Won promotion from Sales Agent to Team Leader
•	Boosted sales by overseeing and training a team of Sales Agent in London, and when working  
        abroad

Sales Team Leader

Results-driven and enthusiastic professional with 25+ years’ progression on a European stage, highly self-motivated, and able to positively respond to pressure. Strong team player with excellent interpersonal communication skills and cultural awareness, cemented through a variety of office, sales, and customer-facing roles. Committed to ongoing personal and professional development. Energetic, dynamic, relishes challenges, and is quick and willing to assimilate and apply new processes and procedures.

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