Elias Freitag's Linkedin Analytics

Breaking up silos within organisations along the customer journey and establishing a single view of the customer, driving employee productivity, faster collaboration and ultimately easier experiences for the customer. All based on the Salesforce customer success platform. Along the way leveraging the newly generated data in meaningful ways to drive behaviour and customer centric decision making using state of the art Analytics tools. Since technology is just one side of the medal, my passion lies primarily in actively shaping and driving the Change Management process that leads to behavioural change and hence faster and more impactful adoption of technology to transform businesses, and employee and customer experiences in the long-run.