University of Washington

- Consult with Technology Learning Team leadership and SMEs to plan, design, develop, launch, and evaluate online courses for software used in the department 
- Establish training needs, expectations, dependencies, risks, and timelines with SMEs
- Optimize Articulate 360’s variety of features to create engaging, informative, and digestible learning content
- Write scripts and storyboards for educational video content
- Create video content using Figma (for animation graphics), Camtasia, SnagIt, and Natural Reader (for narration)
- Apply WCAG guidelines and UW brand guidelines across all materials
- Lead feedback sessions with SMEs and plan iteration phases
- Consult on wider workflows and communication strategies for course launches and software permissions updates following successful skills assessments
- Consult on live assessment strategies, content, and delivery 

Projects include several courses and articles on Adobe Marketo Engage, Jeto, and Asana.

Instructional Designer

• Provide in-depth and personable consultation with clients
• Establish a clear picture of business needs, target audience, and platform/product requirements
• Gather actionable insights through user surveys and interviews, concept validation research, competitive analysis, personas, and empathy mapping
• Determine accessibility through page speed tests, WCAG, responsiveness analysis, and user tests
• Lay product foundations through task flows, wireframing, and subsequent usability testing
• Analyze test results and implement improvements
• Adhere to budget, scope, and time requirements

Freelance: UX Designer & Project Manager

LGBT Tech

Mentor

Tech Fleet Professional Association

• Collaborate with design, product, and research teams to better understand customer needs 
• Create specifications and content appropriate for the brand's customer personas
• Develop and follow content guidelines for style, tone, and voice
• Assist in developing the editorial strategy, so content is consistent across all delivery platforms
• Ensure all content is optimized for accessibility and meets usability guidelines
• Create and maintain style guides and content patterns
• Write and edit clear, concise, and consistent content for interface elements such as buttons, labels, error messages, and help text

Content Designer - Sean's Legacy

Out for Australia

• Collaborate with Communications Team to create engaging, personable, and relevant content
• Conduct research on LGBTQIA+ awareness days and relevant topics
• Recruit and interview participants from the OFA community
• Write blogs and social media copy, following content style guidelines and accessibility standards 
• Contribute to content strategy development and execution
• Amplify the voices of the LGBTQIA+ community through inclusive, trauma-informed means

Content Writer 

Mission Australia

• Consult with internal clients to identify staff learning needs and create relevant course content
• Establish consultation timelines, workflows, projects plans
• Design and launch online learning modules using Articulate 360 
• Co-design and facilitate virtual induction sessions
• Review potential external online learning platforms and providers
• Create and promote learning campaigns to our internal social media platform
• Manage the learning management system (LMS365) and provide training for new administrators

eLearning Consultant & Designer

St Vincent de Paul Society NSW

• Organised enrolment and venue bookings for compliance trainings for 400+ staff across NSW
• Liaised with regional managers to manage attendance records for compliance trainings
• Supported course facilitators through Community of Practice groups

Learning & Development Coordinator

AFS Intercultural Programs Australia

Projects

• Designed curriculum for hosting programs centered around the UN SDGs
• Researched and connected with external organizations whose work aligns with the UN SDGs
• Collaborated with marketing team to create brochures, social media posts, and info materials
• Supported the Australian Indonesia Youth Exchange Program (AIYEP), including orientation program design & workshop facilitation, event management, participant pastoral support, and administrative support.

Orientations

• Created a pre-arrival orientation for AFS host families to maximize proactive communication, expectation management, and intercultural learning
• Facilitated student orientations at key stages of AFS programs, both online and face-to-face
• Provided trainings and feedback for AFS volunteers facilitating orientations across Australia
• Reviewed and updated orientation curriculum, activities, etc.

Projects & Orientations Coordinator

General: Support and administration for AFS inbound programs & ensuring participants, host families, host schools, volunteers, and AFS partners experience high quality service

• Maintain positive relationships with families, schools, and community organizations
• Ensure processes and procedures related to hosting are followed correctly
• Review, assess, and record receipts of host family and student applications
• Work with the Support Coordinator to resolve any support issues involving inbound students
• Develop host family and school recruitment strategies, targets, and action plans 
• Provide AFS partners and state Depts of Education with required student documentation

Hosting Coordinator

• Assist the Programs Team with communication and administrative tasks
• Communicate with families, students, AFS partners, schools, volunteers
• Booking travel, answering inquiries, reviewing applications
• General support across AFS projects and initiatives

Programs Assistant

AFS Intercultural Programs

• Familiarize myself with the blended learning tool and training curriculum
• Facilitate the course both online (webinars, forums) and in-person (training events)
• Prepare discussions and activities, give feedback, manage disputes and/or conflict
• Establishing a safe, open, productive learning environment
• Work with participants studying, volunteering, and/or working abroad

Global Competence Certificate Program Facilitator

Global Academic Ventures

• Outreach, promotion, and information session organization for GAV's Asia Pacific Programs
• Coordinate staff travel for marketing campaigns
• Prepare for student arrivals (accommodation, transport, food/wifi)
• Support airport pickups/drop-offs, catch-up dinners, field trips. 
• Be available to students for questions, assistance, feedback, etc.

International Partnerships Coordinator

Hello! I'm Elisabeth, a content designer specializing in user enablement and product education. I thrive in the overlap of business and user needs, designing resources and roadmaps that keep users connected and help companies grow.

My career portfolio is built on:

- Platform and feature guides for CMS, LMS, asset creation/management, and report building
- Support/help/FAQ content for internal staff systems and intranet
- Onboarding content audits and revisions, both for modules and live trainings
- Video storyboarding, scripting, filming, editing, and captioning
- Workshop development, delivery, and evaluation
- Webpage copy writing & editing, information architecture, and accessibility

In my work, I value and practice:
- Creative and human-centered problem solving
- Strong, trust-centered stakeholder relationships
- Accessible, sustainable product & learning solutions

Available on LinkedIn messenger, or email at hello@elisabethhansen.com

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