Domyn

Write, co-design and localize complex user flows and customer lifecycle emails, working closely with front-end and back-end developers as well as QA engineers.

Co-developed tone of voice and editorial guidelines for our main product.

Co-created and implemented our first content system: a centralized Figma library of reusable text components, integrated with our design system through string variables.

Collaborated with machine learning engineers to evaluate and improve LLM output with a user-centered focus.

Regularly participate in discovery activities to continuously refine our product identity and better understand our target audiences.

UX Writer (English, Italian)

Elisa Trippetti | UX writing for Italian-speaking brands

Used conversation mining techniques to understand user needs and frustrations.

Developed product-wide writing guidelines. 

Wrote UI microcopy for onboarding flows, conversion flows, new features, settings, notifications and forms.

Wrote marketing materials including landing pages, client presentations, lifecycle emails and SMS sequences, working closely with product and operations teams.

UX Writing Consultant (English, Italian)

Managed purchase orders from first contact and order entry through delivery for a portfolio of 40+ European customers. 

Onboarded and trained new hires.

Created and maintained team-wide resources on complaint management. 

Regularly reported on customer experience (CX) and employee experience (EX) metrics.

Customer Service Specialist (English, Spanish, Italian)

Supported inside sales activities (including quoting, onboarding customers, and researching industry updates) for customers based in Italy, Spain, France, and Portugal.

Worked in close cooperation with supply chain, marketing, and customer experience teams.

Inside Sales Support Rep (English, Spanish, Italian)

Olitalia s.r.l.

Translated technical data sheets on food safety management from Italian to English and created a dedicated terminology database.

Wrote my master's thesis based on this experience, focusing on the role of hands-on projects and professional mentorship in the translator's training process.

Technical Translator and Terminology Specialist (Italian to English)

The Language Industry

Translated and post-edited web content on the language industry from English and Spanish to Italian.

Wrote blog posts on language industry events and topics in English and Spanish, and collaborated with mother-tongue proofreaders.

Created a quarterly editorial calendar for Twitter.

Researched online platforms to create a collaborative wiki for multilingual language industry terminology.

Translator and Web Content Editor (English and Spanish to Italian)

Università di Bologna

Supervised language exams at 3 different campuses.

Guided students through the testing process and resolved technical queries. 

Performed English-Italian sight translation and ad-hoc interpreting tasks.

Language Tutor (English, Italian)

Hi there! I'm Elisa, a content designer from Italy.

In the last several years I've worked in translation, content writing, customer service and even sales, before realizing I've actually been doing UX all along.

Whether you're building a consistent, scalable content system for your digital product or designing the experience for complex user flows, I'm the UX writer in the loop.

I've collaborated with startups from Belgium and the US, a multinational and a scale-up in Italy, and a Fortune 500 company in the Netherlands. Industries include food safety, social commerce and customer experience, among others.

Taplio

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