Melaleuca:The Wellness Company

Global Digital Marketing Manager

International Marketing Web Manager

International Asisstant Marketing Manager (Mexico)

Business Development Supervisor

Created and developed Mexico trainings for multiple departments
Night contact for Mexico concerns
Interview any external or internal potential person to come onto the Spanish or Mexico lines
Hired and trained all external hires in Melaleuca procedures and Mexico in a short 6 month period.

Mexico Customer Care Supervisor

Took on the leadership of 7 night Spanish associates and was able to lead them to T20 scores nearly every month.  
Was delegated as the mentor for our supervisor training program.  
Took on an additional 7 Web Chat associates to help the expansion of this program at Melaleuca.

Customer Care Supervisor

Recognized the need and drove growth by converting PCUSA team into an outbound sales machine increase enrollments to the highest numbers ever achieved including the launch of PCUSA in 2010.
Developed and implemented a variety of initiatives to drive performance including: 
The option to do phone enrollments.
Performance measures for idle time, not active percentages, and talk time.
Compiled PCUSA’s compensation plan for Business Development training. 
Created Melaleuca’s first 24hr call center department, first offsite afterhours work from home agent, and functioned as sole WorkForce Management for PCUSA.
Worked closely with external immigration attorneys and internal PCUSA attorneys to achieve the best customer service.
Developed an update system to stay on top of changes to immigration law.

PCUSA Supervisor

Certified and excelled in Business Development as a top performing associate.  
Worked to lower personal NR by using a tracker system for the department.

Business Development Specialist

Your Choice Services Inc

Owner
Professional carpet cleaning, window cleaning and commercial janitorial services.

Owner

Customer Service
Leadership 
Management
Sales
Coach
Training
Retention
Project management

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