Deloitte

Salesforce Consultant

Black CRM Tech

> Changing professionals lives to bring them into the Salesforce ecosystem
> Providing guidance between current to future skills to showcase readiness for a SF career pivot
> Curating community support for the journey by leveraging social media

Founder

Redpath Consulting Group

> Developing process design (flow mapping) for custom object(s) to track and report customer activity indicating behavior modification.
> Created agile team artifact for implementation of Service Cloud Console that covers planning, discovery, configuration, and training, for 3 teams and can be scaled
> Led research and analysis effort to streamline communication internally to better serve the client

Rakuten Super Logistics

Client Experience Senior Analyst

ROVIA LLC

Travel Services | Strategic Salesforce Planning and Updates | Training New Hires

My attention to detail and creativity are appreciated by upper management with our newly integrated Salesforce CRM. My customer service and organizational skills help to gain the trust of my clients. I enjoy helping people plan their travel itineraries. My intuitive nature, combined with my knowledge of the industry, has always led to strategic partnerships and return clients/businesses for the company. I have always done everything within my capabilities to meet and exceed client expectations ensuring utmost satisfaction with provided services.

>  Leading the Air Ticketing team and promoted for outstanding skills in client services internationally on flights and hotels
>  Train new hires on Sabre and Amadeus GDS, Nice/Max phone, and email support using Dynamics365 and Salesforce
>  Focal Point of Contact for all clients for answering all travel-related queries
>  Provide appropriate information and advise clients on travel services, routes, fares, schemes, reservations, and other available services
>  Prepare systematic plans for travelers, which include domestic and international travel needs
>  Revamped the Air Ticketing department manual with instructional procedures for all call center agents

Corporate Travel Agent - International

Fannie Mae

Data Quality Management | Reports Review | Documentation | Dashboards/Reports | Agile Environment

Right from analyzing business requirements through providing and supporting business solutions, I am recognized as the go-to person. I am regarded as an analytical whiz with strong problem-solving abilities, with a proven track record of translating stakeholder requirements into tangible deliverables that exceed expectations. My expertise lies in working with inter-disciplinary departments for acquiring the necessary information and providing goal-oriented business solutions to meet organizational needs utilizing an in-depth understanding of core concerns prior to recommending and implementing effective solution architecture.

>  Reviewed external mortgage lending data reports using SAS and Tableau with emphasis on data quality management
>  Handled the elicitation process of new hires by drafting detailed standard documentation for manual processes
>  Reported refund of premiums through the Primary Mortgage Insurance Eligibility requirements mandate by conducting an in-depth analysis of external exhibit files
>  Gathered business requirements for recreating a Tableau dashboard for Executive reporting metrics in government collection claims by conducting discussions on assessing needs for implementing solutions
>  Mentored Senior Analysts on navigating Office program functions, including organizing files, reducing data errors, increasing productivity utilizing various time management techniques in an Agile team-based environment

Business Analyst

Citi

Data Analysis | Equity Compensation | Project Support | Requirement Gathering | Solution Architecture | UAT | BRD/FRD Creation

Possessing a well-developed diversified technical skillset, I have immense experience in translating data from multiple sources into clear and useful information supporting the leadership teams in effective decision-making efforts. With a proven track record of analyzing business operations/processes, my main focus has always been in ensuring optimum implementation. Using an intricate understanding of operational analysis, my job has been to analyze data and statistics on a company’s business processes and recommend policies and procedures to improve performance.

>  Thoroughly analyzed equity and compensation data supporting cross-functional teams across various projects
>  Collated business requirements for fit/gap analysis by coordinating with clients, and through sessions with SMEs and development teams
>  Partnered with Project Managers and Sr. BAs in devising project plans, preparing status reports using ServiceNow and sharing the same with the Leadership
>  Coordinated with internal partners through SharePoint and external brokers for identifying and implementing enhancement solutions to internal systems
>  Led monthly data validation/reconciliations for more than 12K accounts for the company’s employees and participants
>  Conducted UAT, created BRDs/FRDs, and used HP Quality Center for the SDLC through 3 cloud migrations

Equity Compensation / Business Analyst

Market Data Processing | User Training | Client Services | Business Process Reengineering | Team-Client Liaison

I possess an outgoing attitude and welcome discussions on customer service issues with other departments to ensure any problem/s are handled appropriately. I am known for developing and implementing new ways to better services provided by the company by analyzing and summarizing the entire problem for preparing better responses and solutions for each customer. I am always courteous and attempt to alleviate the situation in the best possible way for customers as well as clients or businesses.

>	Proactively rendered extended hours of coverage for processing market data
>	Efficiently handled entitlement requests for new hires on board and updated employee access requirements
>	Trained users on company market trading platform used for post-trade and wire services to clients 
>	Led our team involved in developing, analyzing, documenting, and improving business processes for seven employees
>	Accomplished domestic & international market trades, asset transfers, and FOREX transactions for 25+ high-end global wealth management/investment companies
>	Liaised between clients and team members to ensure high levels of customer service, formal due diligence, taxation, compliance, margin, risk/funding, and AML initiatives, achieving better customer satisfaction scores

Client Service Professional

Operations Analysis| Business Presentations | Relationship Management | AML | Team Guidance

I have extensive experience in compiling and analyzing data with a complete understanding of AML laws and procedures with the ability to ensure an organization performs all transactions as per these laws. I have the skills and abilities to look for discrepancies or errors and help a company handle any issues found in a fast and efficient manner. I am an expert in looking for any patterns that could be the result of any type of illegal or fraudulent activity, which could be devastating for a business.  

>	Entrusted as SME for possessing extensive knowledge on investigative research and presentations to business stakeholders
>	Identified key issues, roadblocks, and process enhancements and recommended solutions
>	Established cordial business relations with clients and compliance Officers which led to reduced fraud exposure in its earliest stages
>	Guided process support teams on internal testing across three new systems and protocols before a production release

AML Operations Analyst

Salesforce Authority facilitating the career journey to discover what’s possible; it's not a numbers game; it’s how you show up! | Founder of Black CRM Tech | Join the Movement

Hey, glad you made it. Welcome to my world (and profile)!

I’m Elizabeth, a Salesforce Consultant and really enjoy what I do and applying Change Management practices too. 

As a Tech professional with over 10 years of experience, I specialize in Reimaging Business Processes with Salesforce Technology for Consumer industries. As part of a Big 4 professional services consulting firm, in developing as a Salesforce Consultant at Deloitte, I lead initiatives both implementing Salesforce and designing solutions and future roadmaps for clients. I’ve had the opportunity to design, configure, demo, and teach Salesforce while gaining a wealth of experience in data architecture and UI/UX.

Outside of my 9-5, I step away from my computer and into the social Latin dancing scene a few nights a week. Otherwise, you’ll find me taking a walk at the park, rowing, listening to audiobooks, completing Sudoku, going the movies (and buying food/snacks.)

I believe that companies and departments lose out on technical innovation without incorporating black knowledge and wisdom, and I’m committed to helping others achieve entry and growth in the Salesforce ecosystem. If you’re interested in learning more, feel free to reach out!

Excited for what comes next AND could use some assistance!

In life, we all take risks and are relieved when they pay off. Sometimes when trying something new, we gamble and lose. 

I took a chance with a new job that did not pan out. I am on the market, green banner and all. ☺️

➡️ If you’ve worked with me any capacity, I’d be grateful for a glowing recommendation. 

➡️ If you are aware of Sr Product Manager / Product Owner roles, please tag or DM me. 

While my career has plenty of Salesforce expertise, I’ve always obsessed over processes and overall experience (with or without technology). 

I am absolutely thrilled 🥳 about the next opportunity to lead a team committed to cultivating a seamless experience for customers, clients, users, etc. 

I’m off to study. 

Natural joy cannot be hidden. #MondayMotivation

Elizabeth Knott, CSPO

Senior Product Manager | Specializing in User and Customer Experience Management (XM) | 12x Salsforce Certified in Service, Portals, Data Architecture | 5x Career Development Speaker

No alternative text description for this image

Yes, I've been busy! I had already planned on this, so the timing worked out.
I’m happy to share that I obtained a new #certification yesterday: Certified Scrum Product Owner (CSPO) from Scrum Alliance! #ProductManagement

Well-Being Week
Day 2 of 5

I grew up playing the cello and assisted in college theatre (BoH), so I’ve always loved the arts. 

One of my challenges this year is to enjoy all of cultural art events. I live close to the theatre district and bought subscriptions back in the spring! 

Present Me is thanking Past Me!

I’m enjoying
🔹 Theatre 🎭
🔹 Opera 🎤 
🔹 Ballet 🩰
🔹 Symphony 🎻
🔹 Broadway 🎵

(And museums are next. I already go to comedy shows monthly.)

Do you enjoy the arts? Do you have a favorite?

Well-Being Week
Day 4 of 5
Dancing is life. 💃🏾

When I moved to Tampa, I picked up running. 
When I moved to Houston, I started dancing. 

Certain places draw something out of you that you would have never expected. 

I love a good hobby, and I invest time and money into them. Latin dancing is my jam, Salsa, Bachata, Merengue, and Cumbia. 

Partner Dancing taught me new relational skills plus embodying my femininity and creativity. Partnership and Collaboration. 

When on client travel and conferences, I find local spots to dance: Atlanta, Chicago, Dallas, Raleigh, etc. 

2.5 years in and grateful I tried something new. How do you express movement?

(P.S. Salsa dancing on Halloween in a pirate costume is my idea of a good time.)

taplio

Elizabeth Knott's Linkedin Analytics

Elizabeth Knott Trailfluencer Changing the Narrative

Performance ScoreElizabeth Knott Trailfluencer Changing the Narrative's LinkedIn Performance

Elizabeth Knott Trailfluencer Changing the Narrative's Best Posts (last 30 days)

Ready to grow your LinkedIn presence?

taplio

.css-6ytdur{background-image:linear-gradient(284deg, rgba(39, 43, 72, 1) 0%, rgba(33, 47, 183, 1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Elizabeth Knott's Linkedin Analytics

Elizabeth Knott Trailfluencer Changing the Narrative

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Elizabeth Knott Trailfluencer Changing the Narrative's LinkedIn Performance

Elizabeth Knott Trailfluencer Changing the Narrative's Best Posts .css-1emoo84{font-size:var(--chakra-fontSizes-md);font-weight:400;color:var(--chakra-colors-gray-600);}(last 30 days)

Ready to grow your LinkedIn presence?

Elizabeth Knott's Linkedin Analytics

Performance ScoreElizabeth Knott Trailfluencer Changing the Narrative's LinkedIn Performance

Elizabeth Knott Trailfluencer Changing the Narrative's Best Posts (last 30 days)