Elizabeth B.'s Linkedin Analytics

Talented Training and Development Manager passionate about facilitation of improved and heightened performance for each individual within an organization. Web3 Enthusiast with a Masters in Blockchain and Digital Currency. Dedication to effective communication of objectives through traditional and technological means. Strong communicator in the representation of organizational culture to diverse people, roles and mindsets. Areas of expertise: • Web3: NFTs, Crypto, Blockchain, Metaverse • Content Development • Technical Enablement • Software deployment • Team Leadership: Engagement, Mentorship, Talent Retention • Planning and Facilitation Key accomplishments: ► CONTENT DEVELOPER: Discovered a need for eLearning material on IBM Enterprise Insight Analysis in the IBM Security Learning Academy and developed roadmap as well as several key learning offerings from videos to hands-on labs. ► TECHNICAL ENABLEMENT SPECIALIST: Develop and deliver technical global enablement for pre-sales engagements, maintaining an average 4.9 client satisfaction in delivery and performance. ► INNOVATION AND LEADERSHIP: Identified a need for a customer de-escalation line; staffed, trained, created conflict resolution methodologies, designed metrics for quality call handling and showcased team success to potential clients that resulted in the signing of new and renewed contacts such as General Motors and Hyundai. ► CONFLICT RESOLUTION: Worked closely with client to resolve open tickets and concerns and best understand the COPLINK model that resulted in closing all open tickets and strengthening the client relationship with the organization. Available for consulting engagements as well as full time opportunities, you can contact me directly at [email protected]