Cisco

SLED Account Manager (Colorado)

Project Manager

Children's Museum of Denver at Marsico Campus

Venue Sales Specialist (Day-Of Event Coordinator)

Engrain, Inc

•	Revamped existing client-facing communication and resources and create new documentation under brand guidance 
•	Assisted with streamlining the client cancellation and product transfer processes across multiple teams focusing on retention
•	Led the Client Experience Team and monitored adherence to best practices
•	Enhanced the client training process and materials and deliver trainings, as needed

Client Experience Manager

PointCare

•	Collaborated to develop effective Customer Success onboarding, training, support, and retention processes
•	Owned entire customer relationship for 25+ accounts, ensuring KPIs were achieved and ROI was understood
•	Analyzed customer data weekly and presented findings to a variety of stakeholders (from end users to the C-Suite)
•	Developed and delivered customized virtual and in-person product trainings
•	Helped create customer-focused marketing collateral for product feedback, development, and testimonials

Customer Success Manager

•	Created new tenants, user accounts, and customizations within platform
•	Informed customer success team of new product features and impact on workflows
•	Researched, wrote, and edited content within PointCare's online public health insurance database
•	Helped recruit and train a collaborative and efficient database management team

Product Administrator

•	Created and managed onboarding process for health center and hospital customers
•	Delivered virtual and in-person trainings
•	Engaged both managers and users and maintained strong relationships 
•	Improved customer product understanding
•	Gathered feedback to share with product delivery and development teams

Customer Success & Implementation Manager

UrbanSitter

•	Developed positive and trusting relationships with several families in the SF Bay Area
•	Cared for children ranging in age from 6 months to 10 years old
•	Contributed to two Huffington Post articles (Lessons from the Nanny & Tips for Recognizing and Preventing Nanny Burnout), as well as Urbansitter's promotional "Why I Babysit" video
•	Volunteered at community events to promote UrbanSitter brand

Nanny & Brand Ambassador

Foundation for Health Coverage Education

•	Developed partnerships with nationally-recognized non-profits
•	Grew and maintained a national volunteer network of 300+ insurance brokers
•	Wrote and edited all website content, press releases, and news articles
•	Created marketing strategies and email campaigns
•	Researched, developed and applied for all grants (raising more than $500k)

Development & Communications Associate

Galileo Learning

•	Developed an educational and fun outdoor summer curriculum
•	Inspired 1st and 2nd graders to collaborate with peers and express themselves

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