OmniRetail Technology Limited

Senior Product Manager - OmniBiz

Managing the customer facing web and mobile applications 
- Defined the scope and refined backlog items (epics/features/user stories) that guided the development of product features.
- Kept track of usage metrics to understand product trends by using data to create a custom report that guided product improvement initiatives that increased user engagement and adoption.

Product Manager- OmniBiz

The Closed Circuit Group

Product Designer

WeDance

User Experience Designer

ITEX Integrated Services Ltd.

- Conducted user research to derive data-informed user requirements/user stories to help optimize the managed product for a seamless user experience
- Achieved a better design trade-off by using the analysed research data, A/B
testing, and use cases to build consensus with stakeholder
- Collaborated with cross-functional teams across the organization; to promptly deliver new products and efficient iterations for existing products.

Product Manager

The LearnDeck

- Feature prioritization and roadmap planning
- Conducting customer interviews and user testing
- Performing market assessments
- Defining and tracking success metrics
-Translating business-to-technical requirements

TIZETI

• Monitoring consumers’ feedback and trends, for prioritizing new functional requirements or revised features and improving user experience.
• Responsible for creating and implementing offline and online marketing activities for Wificall in collaboration with the Design team.
• Leading a cross-functional team of Sales, Customer Support and Software Developers towards achieving the Sales goals and Objectives.
• Achieved over 10,000 application downloads within 3 months of the product’s launch and minimized the churn rate to < 30%.
• Measurement and Evaluation of performance of all Product and marketing activities against set Key Performance indicators.
• Optimized the Wificall Website for a better ranking on Google, and the introduction of Facebook and Google Pixel for audience retargeting.

• Managed interactions with key stakeholders throughout the development and launch of the “Wificall” mobile application.
• Conducted industry & market research, identified problems, and proposed potential solutions.
• Product requirement documentation and preparation of the product roadmap
• Continuous progress evaluation and monitoring to ensure its timely completion.
• Managing the customer support Twitter handle and interfacing with customers online.
• Worked in collaboration with the Marketing Manager to create the product launch plan and online campaign strategy.

Project Manager (WifiCall)

• Managing inbound and outbound calls and emails from customers in a timely manner
• Identifying customers’ needs, clarifying information, research issues and providing solutions
• Seizing opportunities to up-sell the company’s services when the need arises
• Managing the customer support Twitter handle and interfacing with customers online.
• Utilization of the service desk ticketing platform for a prompt & thorough resolution of complaints.

Customer Service Representative

Kraks Media

• Conducting E-mail marketing campaigns
• Analysis of feedback from clients to improve service offerings
• Overseeing direct communications with customers
• Compilation of social media campaign performance reports for clients
- Brands worked with- Close- up Nig., DSTV, Orijin. 
• Engaged in media partnership negotiations to increase the brand's awareness.

Customer Relationship Officer

Jata TS

- Development and presentation of product strategies.
- Preparation of business proposals, and Powerpoint presentation slides.
- Networking and generating sales leads.
- Providing high-level customer service and developing close working relationships with key opinion leaders in the security fields.
- Maintaining after-sale contact relationship with customers.

Business Development

Ecobank Transnational Incorporated

- Handled data entry, records sorting and information retrieval which improved the customer wait time during issue resolution 
- Promoting banking services, answering customer inquiries and ensuring utmost satisfaction
-Doubled the monthly Debit card requests and collections through customer education at the branch

Customer service intern

I am passionate about designing and managing functional digital products  that solve users problems
From my 6 years relevant experience in managing various B2B and B2C SAAS solutions at different stages in their lifecycle, I aim to align users' needs with business needs to achieve economic value.

Outside work,  I delight in helping/mentoring junior PMs to solve problems they might be facing at work

What I do:
* Understanding users' frustrations, goals and needs, then turning them into clear requirements.
* Defining your product's vision and roadmap.
* Ideating, building , testing, launching, measuring, and improving different products.
*Empowering the teams I work with to fully utilize their capabilities
* Defining and tracking the key product performance metrics.

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