UBench

Product Manager

PM
-Set project timeline/monitor project deliverables
-Update relevant stakeholders or team members on the project's progress
-Business process analysis: create requirements / refine them and follow up progress and planning on Jira

CSM
-Build strong relationships with clients and serve as their primary point of contact
 -Understand client needs and ensure that they are getting the most value from our software
- Conduct regular check-ins with clients to ensure satisfaction and identify areas for improvement
- Analyze data to identify trends and opportunities for improvement
- Collaborate with the product and development teams to ensure that client feedback is incorporated into product development
- Provide training and support to clients as needed

50% Project Manager - 50 % Customer Success Manager

- Grew the team from 2 - 12 people 
- Upscaled the projects from 1 - 5 projects 
- Roll out of new projects from A-Z
- Proactively follow up and maintain open communication with customers and service partners, building strong relations
- Act as an operational expert, providing support on driver care and claim handling to optimize customer experiences and turn them into ambassadors
- Coaching, education, training and empowering team members to develop their competencies and strive for operational excellence daily
- Proficiently handle claim processing in both front and back-office, ensuring smooth and efficient operations.
- Conduct in-depth process flow analyses and collaborate with the team to implement proactive solutions for continuous improvement

Teamleader

- Efficiently handle calls, emails, and tickets for DLight and UBench, ensuring great customer service
- Initiate proactive communications with service partners and customers to handle their claims smoothly
- Lead project management and startup initiatives for DLight, driving successful implementations ; incudling Mercedes Benz Insurance, Alphabet, ALD Automotive, JLT and Mastercard

Claims Handler

Urbano motorhomes

- Provide advice for potential buyers and after-sales support.
- Handle all administration/communication, warranty claims, order processing, and follow-up.
- Serve as the first line of contact for retail clients.
- Collaborate with the marketing and sales teams to support their efforts in driving business growth and sales.

Technical Administrative Assistant

Accent Jobs For People

Payroll Administrator and recruiter

I thrive on understanding customer needs and turning complex challenges into elegant solutions that deliver measurable impact. With a strong focus on user-centric solutions, I help build and scale products that delight customers and drive business growth.

Let’s connect to share ideas, discuss trends, or explore opportunities to make a difference together!

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