Provincial Health Services Authority

Salesforce functional consultant 

Wipro

Salesforce Business Analysis at TD Wealth

Deloitte

supported the functional team as a BA on New Brunswick Home HealthCare project.

Salesforce Business Analyst | Health Cloud 

Algonquin College of Applied Arts and Technology

Remote payment solution BA and design support for International Students.
Case Queues, Case Management Solution and Optimization Project.

Salesforce Business Analyst | Education Cloud

Supporting the private partnership expansion of the college 
- Identifying gaps through discovery sessions with all involved departments 
- Mapping out data flow for current business processes
- Consulting on Salesforce solutions
- Solution implementation and UAT 
- Deployment Documentation, and RFC/ DA prep

Salesforce BA | Service Cloud/ Education Cloud

Infinite Analytics Inc.

• Identifying opportunities & driving business outcome to ensure client success with SF
• Ensuring clients derive value from their investment in SF and helping them to utilize their licenses
        • Pinpointing attrition causes & working with clients to learn, adopt, transform and grow their 
          business on Salesforce Platform.
        • Leveraging reports & dashboards to drive analytical, predictive portfolio management and 
          using them to maximize productivity and ultimately sales.
• Training clients on leveraging the SF features & optimizing their business growth
        • Identifying user's learning styles & helping them to use available resources accordingly
• SF Lightning Migration & Lightning User Adoption 
• Meeting and developing relationships with Product, Marketing, and Sales teams
• Resolving client issues, configuring platform based on client business model and processes
   • Coordinate the evaluation, scope and completion of new development requests.

Salesforcr Customer Success Manager | Sales Cloud

TechShare Group

Collaborating with an amazing team of developers, helping them to enhance UI experience.

Salesforce Administrator | NPSP 

LAN CRM Consulting Inc.

- Supported SF implementation, data governance, change sets in different sectors: Financial Industry, Service Industry, Retail. 
- Acted as SF Admin & responded to user inquiries
- Performed UAT

Salesforce Administrator | Field Service Lightning

Thales Alenia Space

Providing support to Inflyt Entertainment Systems on Airbus: A330, A321, A320, Boeing777s, Boeing767, Boeing 737MAX, E90.

Operation Management: 
• Managed operation of 150+ aircrafts , attending to client support requests and performing preventive maintenance tests. 

Problem Solving:
• Utilized AMM, Air Canada Opslink tools, & SW database to troubleshoot system
• Analyzed data/logs off aircrafts & used the results to run performance reports

Customer Service: 
• Domestic & International product delivery: Supervised installation, troubleshooting, and performed Final Customer Acceptance Testing.
• Instituted procedures that maintained customer satisfaction & improved operational    metrics by sustaining system performance up to ~99% as per contractual agreements.

Field Engineer Specialist - Air Canada Fleet

Aerocopter Component Services

I was involved in design and operation of electrical test machines used to perform pre-inspection tests on helicopter components such as servo systems.

• Responsible for component pre-Inspection & troubleshooting according to customer repair order. 
• Performed tests according to manufacturer’s manual & Transport Canada Regulations.
• Provided leadership, direction, and cross trained junior staff to ensure appropriate levels of functional coverage at all times.

Electric Component Test Assistance

Ryerson University

• Worked as signal processing research assistant in collaboration with Toronto General Hospital to develop a method to classify defibrillation output as successful, unsuccessful, and Re-fibrillation.  
• Analyzed surface ECG signals and evaluated wavelet based features extracted from pre-shock waveform from post-shock waveform in predicting Re-fibrillation (Reoccurrence of Ventricular Fibrillation).
• Employed SPSS classification software and MATLAB Toolbox.

Research Assistance

A natural leader & versatile Customer Success Manager with expertise in CRM tools &
developing technical solutions. Expert in owning the growth and retention of clients and problem solving with an appetite for sales & business transformation

Taplio

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