Head of Product Partner Acquisition, Management & Enablement

Responsible for digital and online service, including chatbot Billie, account pages, customer service pages and all proactive service communication, including artifical intelligence development. Leading a top team of 35 people including product owners, business and data analysts, content specialists, product designers and software, data and machine learning engineers. Member of MT Customer & Partner Experience.

Head of Product - Online Service

Manager Online Service

Service experience, service proposition, service policies, service improvement, people development

Manager Service Experience

Altuïtion

Collaborating on building customer-centric data-driven empowered teams at customers of Altuition. Bringing in specific knowledge and expertise on how to build teams and organizations that truly drive customer and business value.

Associate Partner

Land van Ons

Contributing knowledge and expertise on customer journeys, customer experience, customer loyalty, data analysis. Land van Ons is a citizen cooperation that buys farm land and then leases it to farmers who employ nature inclusive farming practices to bring back biodiversity. Want to contribute? http://www.landvanons.nl

Volunteer

Ziggo

I have held a variety of customer strategy roles within Ziggo, a nation-wide Dutch cable company that serves over 4 million households. Ziggo is part of the Liberty Global group, the world's largest international cable company. Projects included development of a customer loyalty vision and strategy based on emotional connectedness, development and rollout of a customer service strategy to drive customer intimacy and brand positioning, development and overseeing implementation of digitization strategies to drive customer experience and cost effectiveness.

Customer Strategy Manager

Capgemini Consulting

I worked for well-known clients such as Philips, Rabobank and Interpolis and participated in and managed both national and international projects. Projects ranged from developing a mobile strategy, to market introduction of a new product, to strategy development sessions, to sales and product management process improvements, to outsourcing and divesting global servicedesk and datacenter operations.

Senior Management Consultant Marketing & Customer Strategy

ABN AMRO Bank N.V.

Advising customers on financial products, as well as developing and executing local marketing initiatives. But mostly several years of learning to listen to a wide variety of people and their financial needs in order to assess how financial products help them further.

Sales Executive

Driving customer value by digital and data innovation. Passionate about transformation, creating stuff that doesn't exist yet, challenging the status quo and delivering on a vision in order to make a difference for customers and people. A tech optimist and occasional nerd, I firmly believe technology and automation will have a huge positive impact on our daily lives.

I have worked in sales, in management consulting and customer and marketing strategy, as well as side trips to HR, law, finance and IT. I have a strong academic foundation with master degrees in both international economics & business as well as corporate law, and post academic education in innovation and customer centricity. 

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