UBA Group

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels(Inboundcalls,Multimedia, Social Media).
Providing feedback on the efficiency of the customer service process.
Processing orders, forms, applications,and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional customer support.

Customer Experience Expert

MultiChoice Group

Provide accurate product information and serve as a knowledgeable resource for customers 
Educate customers on new and existing products on the network.
Manage daily customer requests and inquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
Working alongside teams within the business/management team to establish business needs

Customer Service Representative

Visions & Values Global Ventures (Microfinance)

Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 12%.
Maintained customers’ account information databases (including canceling and updating customer accounts).
Prepared monthly reports on customer satisfaction.

Hardworking and self-motivated customer service representative with 2+ years of experience using CRM tools. Results oriented with a proven track record of working independently and collaboratively with team members, now aims to deliver his inherent and acquired skills in customer service to achieve set goals.

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