Goodworld

Head of Growth & Partnerships

Teamm.ai

Community Manager & Teamm Captain

MagicBrief

MagicBrief: The creative workflow tool for ad inspiration and analytics trusted by the world's best marketing teams.

Partnership Lead

Change

Account Executive

+Purpose

• Establishing and nurturing strategic rela onships with e- commerce brands, agencies, nonprofits, and organiza ons.
• Managing a por olio of strategic partner rela onships, ensuring consistent communica on, and mutual benefit.
• Collaborate with agencies to create comprehensive onboarding plans for new clients, ensuring seamless integra on and op mal user experience.
• Conduct outbound sales efforts, including cold outreach via email and social media, resul ng in significant lead genera on and increased partnerships.
• Generated new leads and managed the sales pipeline resul ng in a 40% increase in monthly sales.
• Achieved an outstanding conversion rate increase, eleva ng GMV from $300K to over S8 million within a year.
• Spearheaded the en re outbound sales process, scaling outreach from 5K to over 30K per month.
• Built and maintained strong rela onships with clients, understanding their needs and providing tailored solu ons to drive sales.
• Collaborated with cross-func onal teams to op mize sales strategies and ensure seamless execu on of sales ini a ves.
• Developed and implemented strategic sales plans to penetrate new markets and expand the customer base.
• Streamlined sales processes, resul ng in a 50% reduc on in turnaround  me and increased efficiency.

Head of Partnerships

Tutoria

We’re an all-volunteer team inspired by the impact of free tutoring in our local communities. We’ve seen the challenges in meeting people who need our help or arranging where and when to meet.

Community Manager (Volunteer)

Grow

A results-driven community leader with experience in all aspects of community operations, from lead generation to product upselling. Skilled in utilizing direct access to the community to gather customer insights and communicate them back to the company to help solve challenges. Proven track record in organizing and hosting networking events and community events, including guest preparation, final recordings, and working with the marketing team to promote events on social media platforms.

-Responsible for all aspects of community operations, including lead generation and product upselling.
-Utilized direct access to the community to gather customer insights and communicate them back to the company to help solve challenges.
-Organized and hosted weekly networking events and community events, including guest preparation, final recordings, and working with marketing teams to promote events on social media platforms.

A customer success professional with experience in managing the customer journey for current clients and actively seeking opportunities for upselling to free users. Proven track record in improving customer retention and satisfaction. Strong communication and problem-solving skills.

- Managed the customer journey for current clients and actively sought opportunities to upsell to free users.
-Improved customer retention and satisfaction through effective communication and problem-solving.
-Collaborated with cross-functional teams to ensure customer needs were being met.

Manager, Customer Success

DailyKarma

Results-driven Client success manager with experience in troubleshooting and debugging issues within the customer-facing aspect of Shopify-based app and resolving tickets representing user-generated technical requests. Strong analytical, problem-solving, and troubleshooting skills. Excellent communication skills with the ability to work in a team environment and operate with little direct supervision. Solid understanding of how Shopify templates and the Shopify ecosystem work. Strong written and oral communication skills. 

-Provided customer support for troubleshooting and debugging issues within the customer-facing aspect of Shopify-based app, and resolved tickets representing user-generated technical requests for plans ranging from basic to Plus.
-Utilized strong analytical, problem-solving, and troubleshooting skills to effectively resolve customer issues.
-Communicated technical information in an accessible manner to non-technical customers.
-Worked in a team environment and met deadlines when needed. 
- Extensive experience in guiding new clients through the entire journey, starting with the onboarding process and continuing to provide ongoing support and care throughout the duration of our partnership. I was dedicated to ensuring that each client receives personalized and comprehensive service, tailored to their unique needs and goals.

Client Success Manager

Hucom

Hucom is the customer service provider for startup.

From experiences, we are aware of the struggle for a growing company to provide a great customer care, 24/7, at-scale and cost-aware.
So we decided to take action! With our network of amazing local Assistance Heroes and our proprietary technologies, we aim to make the Customer Service industry a better place.

Our mission is ultimately to rid the world of bad customer experiences and increase the Customer Lifetime Value of businesses.

Every customer interaction should end up on a smile!

COO & Co-Founder

Joy and Sweets

Co-founder of a small bakery in the ❤️ of LA

Co-Founder

Experienced Customer Success Manager with over 5 years of expertise driving impactful partnerships in the e-commerce sector. Demonstrated success in connecting e-commerce brands with nonprofits and organizations through innovative strategies. Skilled in fostering agency collaborations, executing outbound sales initiatives, cultivating robust relationships, and leveraging social engagement to enhance lead generation and brand amplification. Proficient in collaborating with C-suite executives, managing project workflows, and crafting compelling pitch decks to secure high-value partnerships.

Taplio

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Taplio

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Want to drive more opportunities from LinkedIn?

Emily Alves Dos Santos's Linkedin Analytics