MetaPhase Consulting

• Executed custom forecast application for the Department of State. Filled gapped
lead developer role for Department of State project, becoming the primary
technical resource in all client meetings and demo’s.
• Created MetaPhase Consulting Certification Tracker application, allowing
management to keep track of all ServiceNow certifications, ensure compliance, and
maintain Premier Partner status.
• Conducted buisiness discovery during client meetings, built trust between the
stakeholders and the design of the project, and coordinateed with MPC leadership
to leverage best practices for project pitches and new logo business.
• Utilized knowledge of the Design Thinking and Agile process to step in as a Business
Analyst. Created stories based on stakeholder's pain points and managed client
deliverables.
• Technical writer for Department of Energy proposal

Senior Consultant and Developer

ServiceNow

• 16-week ServiceNow NextGen SkillBridge program. Program provides ServiceNow instructor-led training, self-paced NowLearning content, practical exercises, and hands-on project work.
• Coursework includes: IT Service Management Fundamentals, ServiceNow Fundamentals, IT ServiceManagement Implementation, Scripting in ServiceNow Fundamentals, Service Portal Fundamentals, Application Development Fundamentals, ServiceNow Platform Implementation

ServiceNow NextGen Skillbridge Intern

Champions for Oral Health

• Redesigned company's website and customer experience using HubSpot. Led team of 6 through research, wire-framing, prototyping, and developing/ launching a live website with an additional mobile responsive solution.
• Managed all social media accounts and business profiles. Created all digital marketing, website images, and social media content.
• Conducted communications between office and The Washington Commanders NFL Football team staff, providing collaborative marketing and scheduling projects.
• Prepared and presented treatment presentations, facilitating contracts in excess of
$500,000.
• Trained all new staff on proprietary hardware and software solutions, HIPAA laws
and requirements, and standard office procedures.

UX/UI | Digital and Social Media Strategist

COX PEDIATRIC DENTISTRY, P.C.

• Created inventory management system using Microsoft Excel, corresponded with vendors, and managed inventory ordering for entire office.
• Mastered Patterson Eaglesoft Software
• Prepared patients for all procedures. Exposed diagnostic x-rays. Performed conronal polishing. Assisted doctor in all restorative procedures. Managed inhalation of N2O during procedures.
• Coordinated scheduling, processed payments, confirmed insurance, and entered data.

Certified Dental Assistant

I am a human-centered designer with a background in UX/UI and art. I care about accessibility and have a passion for creating a great user experience! One day I woke up and said, "I need to do and learn more!" The drive lead me to ServiceNow and technology. How exciting is it to design for the next billion users?! Let's connect and learn more from each other!

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Emily Infinger's Linkedin Analytics

Emily Infinger

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Emily Infinger

Want to drive more opportunities from LinkedIn?

Emily Infinger's Linkedin Analytics