Emily Amos's Linkedin Analytics

As a Senior Consultant at Barrington Consulting Group, I specialize in service and content design to transform how government services meet public needs. With over a decade of experience in content strategy, user experience, and information architecture, I focus on improving service delivery through a user-centered approach. My passion lies in making complex processes intuitive and accessible for everyone. In my role, I lead user research, ideation, and usability testing activities that uncover insights and highlight opportunities for service enhancements. I work closely with cross-functional teams to develop detailed product roadmaps, support strategic delivery and ensure each project meets high standards in usability and clarity. By defining user requirements and developing user stories, I help create a seamless experience that meets both user needs and project goals. My background includes work with the Government of Nova Scotia, where I’ve contributed to initiatives like the Heating Assistance Rebate Program and the Business Portal for Service Nova Scotia. These experiences have helped equipped me to handle complex projects, work with teams through iterative testing and feedback loops and liaise with colleagues on service and content design best practices. Driven by a commitment to meaningful work, I’m excited to expand Barrington’s Digital Services offerings and support the evolution of public services. I aim to connect people with the resources they need through well-crafted digital experiences and clear communication.