Emily Kyser Coaching

Collaborate with clients to cut through the noise and clutter of our daily lives and “should do’s”  to create an actionable and motivating plan to achieve your goals. Ensuring that you focus on the things that YOU want to focus on so that you are able to push past obstacles, gain clarity, and achieve all you have ever wanted. #bringjoy

Lead/facilitate client organization strategy and team meetings and retreats, creating space for EVERY member to participate and provide neutral faciliation.

Pursuing ICF certification at the PCC level (professional coaching certification) anticipated 2024 completion.

Founder & Principal Coach & Facilitator

North Highland

Global Supply Chain Ariba Network Integration and Iteration project

-Managed change management activities (communications, update meetings, user acceptance testing, training, etc) for a global supply chain project team (iterating Ariba Networking Implementation) including stakeholders in Australia, Ghana, Peru, Suriname and the US - reducing the number of IT “fix-it” tickets by 40%

-Fostered strategic relationships and partnerships with key global stakeholders to garner buy in for changes engaging during key timeframes and availability, utilizing translation resources, and customizing messaging and outreach channels based on global region and preferences. 

-Developed and executed communications strategy and regarding project updates launches (15+), and trainings across 6 global locations, multiple time zones, 2 languages

- Facilitated bimonthly stakeholder update meetings per global region, field and address  questions and concerns regarding project status and next steps, acting as face of the project

-Created stakeholder maps to ensure inclusion, messaging, and adoption of system enhancements. Developing relationships with decision-making stakeholders and change ambassadors (SME’s) to ensure adoption.

-Acted as liaison between IT development team and business stakeholders and end users, iterating developments, ensuring enhancements work as anticipated 

-Transitioned change reinforcement responsibility back to business and regional representatives, ensuring continuity of enhancement utilization across end users

Change Management Consultant

Percipio Consulting Group

Energy/Utility Sector - Technology Implementations
-Collaborated with the change management team in implementation and post launch hypercare of a 3 year, multi-million dollar systems overhaul and introduction of multiple new online platforms (Clevest, IQGeo, HR, SAP upgrade, Sharepoint) impacting 1200+ employees in a change fatigued organization, while change managing 2 other projects simultaneously
-Facilitated cross functional project meetings, consistently driving to decisions and next steps for forward movement 
-Developed( 10+)  trainings with corresponding  training materials (one-pagers, quick reference guides, slide decks) for the field service department (300+ employees) to adopt 3 new online work management systems and devices incorporating into everyday use

Senior Consultant - People and Change

InsideTrack

- Partnered with client leadership to analyze pipelines, set and achieve enrollment goals
  - Mentored and coached executives in team building, management, and development
  - Consulted and built coaching departments and quality assurance processes with partner universities 
     and college systems
  - Developed communication strategies for internal and external audiences

Client Relationship Director and Executive Coach

- Owned and managed a pipeline of over 600 potential students from inquiry to enrollment (full cycle), implementing consultative sales: coaching them to develop a plan to achieve their academic and career goals by managing academic and personal goals
- Created strategies for team of 4 coaches to meet and exceed daily and weekly team goals
 - Strategize roster management to maximize student impact resulting in higher conversion of prospective students to applicants and the applicant-to-start rates for client college
 - Guided students in effectively navigating admissions and enrollment processes to ensure that they meet critical deadlines
 - Co-facilitated the partnership between InsideTrack and the client university through regular communication
 - Exceeded targets for key performance activity and quality metrics 
 - Achieved company certifications and coaching goals by consistently meeting and exceeding quality and activity performance 
 - Built trusting relationships with a diverse student population by delivering personalized, constructive, engaging, motivating, and informative coaching sessions on a weekly basis
 - Projected, assessed, and reported student performance and conversion 
 - Prioritized and executed appropriate coaching strategies to remove student’s roadblocks to success

Senior Enrollment Coach

Partner with universities to increase program enrollments, increasing revenue and number of graduating students.

 Drive enrollment strategies for multiple service delivery plans across client campuses exceeding expected year over year growth up to 400%  

Manage 6 University partnerships representing $1.0M 

Direct complex projects requiring technology integrations, new process development and introduction, and communication with multiple stakeholders

Consult with clients to drive enrollment / program growth through developing admissions requirements, enrollment processes, marketing, and strategic communication

Operations Client Manager

Client manager and team leader, managing coaches and enrolling students across 4 campuses and 7 programs.

Campus Director

Transamerica Financial Advisors, Inc.

Investment Advisor Representative

Muscular Dystrophy Association

•	Responsible for fundraising 40% of the Greensboro district’s annual $800,000 budget 
•	Consistently execute fundraising events which exceeding budget goals by 30%

Fundraising Coordinator

NSA / Juice Plus+

-Educate customers about the importance of whole food nutrition in diets
-Give wellness presentations

Direct Distributor

Masterchem Brands

• Developed and successfully launched KILZ® Complete Aerosol
• Managed development process of several new products (Stage Gate process) from idea concept to commercialization simultaneously
• Generated and enforced detailed project timelines for on target product launches 
• Created and managed project budgets across departments  
• Lead multiple cross functional product development teams consisting of VPs, Directors, and other employees in Masco Architectural Coating’s Stage Gate process
• Wrote and executed strategy for Voice of Customer Program/Field Research consisting of 12 professional visits with professionals, retailer visits, pro panels, and in the aisle consumer interviews
• Co-developed and conducted company wide, cross functional ideation sessions generally resulting in 20 or more idea submissions for the Stage Gate process
• Cultivated/managed relationships with professional painters creating goodwill and quality feedback for new product tests

Asst New Product Development Manager

• Manage development process of new products (STIR)
•Lead STIR development cross functional teams including 
•Develop and write strategy for Field Research Program
•Create and manage annual budget for Field Research Program
•Develop relationships with outside vendors and manufacturers 
•Attend tradeshows to understand customers’ perspectives, and to inspire new product ideas 
•Conduct research through various methods:  online surveys, online research, Field Research Program, store visits and interviews, market research firms
•Train brand team, technical services and sales managers in new products and new categories

New Product Development Coordinator

Random House, Inc

Field Sales Assistant

A natural visionary and solutions-focused leader and relationship builder with 15+ years of leadership experience in change management, communications strategy, stakeholder engagement, strategic client & account management, delivering high-impact results and transformative stakeholder experiences.

As a coach I work with clients to cut through the noise and clutter of our daily lives and “should do’s”  to create an actionable and motivating plan to achieve your goals (professional and personal). Ensuring that you focus on the things that YOU want to focus on so that you are able to push past obstacles, gain clarity, and achieve all you have ever wanted.

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