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Emily Panek's Linkedin Analytics

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Emily Panek

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We help companies looking to upgrade or outsource their customer service, find the PERFECT partner for their needs without the financial, operational, or time risk. Companies come to us when: ◥ They have a customer service solution that can’t handle their volume and the quality they want while maintaining efficiency. So they are looking for a new TECH PARTNER. ◥ They are looking to OUTSOURCE their customer service to save on labor, infrastructure, and material costs and ultimately manage risk and have continuity (especially during a time of change such as mergers, downsizing, or management changes). ◥ Ultimately, they are OVERWHELMED with the vastness & complexity of options. Because they don’t want to end up with a solution that they overinvest in, have a nightmare implementing and that doesn't really solve the problem. Choosing the right partner shouldn’t be a gamble. That’s why we’re here! When clients work with us, they find their PERFECT Contact Center Vendor (Tech partner or a BPO company): ✴ Without a single doubt about the suitability of the fit ✴Without a trade-off between price & quality ✴Without the stress of implementing, managing dynamic changes or renewals All of this is due to our expertise in: ➤Making unbiased & data-based needs assessments and partner matches using Speech Analytics & AI (our differentiation!) ➤Negotiations that maximize your budget thanks to our strong rapport with vendors ➤Creating robust & smooth partnerships through managing your ongoing relationship for the lifetime of the engagement. And the best part is that ◐You don’t pay a penny – we earn a commission from your chosen vendor ◐ We’re 100% Vendor agnostic – our data-driven approach completely eliminates bias ◐ You get an ROI in record time! If finding your perfect customer service solution and getting it right the first time, without paying a penny sounds like something you’re interested in, MESSAGE ME TODAY ▲ to book a free chat. Or learn more at www.optivitynow.com 🌐

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