Kensington Tours

• Direct manager of a team of 20+ sale agents
• Leading new hires in Kensington Tour Academy, after successful onboarding with L&D.
• Focus on performance management, with monthly KPI and performance review of team members.
• Reviewing, presenting, and updating current training material for competency and retention. 
• Educating to KT values and reducing close time between hire to first sales. 
• Grading Skills Assessment for new hires and identifying gaps to successful sales.
• Senior administrator duties and coaching. 
• Ad hoc projects as required.

Sales Director

• Assist training and supervising new Destination Experts in Kensington Tours Academy
• Actively involved in KT Social Committee and company event planning 
• Luxury travel consultant 
• Building tailor-made, private-guided experiences and tours 
• Quoting and mitigating client concerns and objections 
• Training new agents, assisting with escalations, and updating training material
• Coordinate with local European DMCs
• Participating in Social Committee planning and assisting execute West Coast events

Sales Lead

• Luxury travel consultant 
• Building tailor-made, private-guided experiences and tours 
• Quoting and mitigating client concerns and objections 
• Identifying additional business opportunities 
• Coordinate with local European DMCs

Destination Expert, Sales

LodgeLink

• Manage communication and help tools on our platform.
• Content creation, testing, and maintenance
• Stay up to date on all product changes and potential impacts in WhatFix. Update and regression test accordingly
• Creating scripts and recording video material for video tutorials on navigating the platform.
• Event management for monthly, milestone, and ongoing events. 
• Assist in executing of marketing strategies.

Marketing and Event Specialist

• Manage a $9M portfolio of accounts with Business Development Managers 
• Salesforce, Power BI, Outreach
• Customer onboarding and re-engagement 
• Auditing customer accounts and creating back-up invoicing data
• Promoting Duty of Care platform to clients
• Assist billing and collections team as required

Customer Success Manager

• Team lead and senior agent 
• Training new staff and escalation agent 
• Power BI and CSI - Virtual credit card creation
• Reservations administration 
• Hotel folio collection and refund requests  
• Created digital and video content for CX team
• HappyFox, Sabre GDS, CSI (creating and managing virtual card payments)
• Acted as interm-supervisor for 2 months while new manager was being hired

Team Lead - Customer Experience Representative

Alcanna Inc.

• Providing excellent customer service for Nova, an Alcanna Brand
• Checking ID's to adhere to AGLC standards 
• Daily inventory counts
• Cash handling

Customer Service Representative

CIBC Capital Markets

• Accounts Receivable and invoicing
• Booking travel arrangements 
• Executive secretarial duties & weekly minutes 
• Expense summary clean up

Accounts Receivable Administrator

Ridgeline Canada Inc.

• Approve expenses and issuing EFT remittance
• PO creation for two companies 
• Invoicing through Cortex, Cortex Online and ADP
• Quickbooks and accounting administration duties

Accounts Payable Administrator

David Johnson CA / Premier Crew Ltd

• Account Receivables/Collections 
• Filing, month-end reconciliation, invoicing 
• Help clients sign off tax returns, & year-end returns
• Building non-issue personal tax returns

Administrative Assistant

Diamond Fireplace & Stone

• Account Receivables/Collections duties and invoicing 
• Applying for WCB on behalf of sub-contractors
• Prepare and print sub-contractors weekly cheques
• Month-end reconciliation

Account Receivables Administrator 

Professional Experience:
Travel & Tourism / Leadership / Training / Employee Retention / Employee Management / Account Management / Customer Retention / Employee Development Planning / Customer Service / Hospitality / Corporate Travel / Leisure Travel / Sales / KPI / SaaS / Onboarding / Product Marketing / Content Creation / Business Administration / Accounting Administration / Event Management / Digital Adoption Platform Maintenance / Auditing

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