Chili Piper

Director of Strategic Sales

Chili Piper is the first all-in-one Demand Conversion Platform, helping you convert more inbound and outbound leads into qualified sales pipeline. It streamlines the handoff process in every inbound and outbound channel, consolidating many of the point solutions you use today. Form Routing, Chat, Lead Distribution, and Scheduling can now live in one platform with shared teams, routing rules, and reporting. That means easier maintenance and a much more complete picture of how you’re converting leads across the funnel. And the results speak for themselves. Teams are doubling their conversion rates, increasing show rates to 90%+, and saving 20+ hours per week distributing leads.

Learn more at chilipiper.com

Head of Strategic Sales

Head of Strategic Account Management

Senior Growth Manager, Account Management

Growth Manager, SMB & Mid Market Account Management 

Team Lead, Mid Market Account Management

Founded in 2016, Chili Piper is on a mission to make meetings and email more automated and collaborative for businesses. 

Chili Piper focuses on automating the antiquated processes in scheduling and email that cause unnecessary friction and drop-off in the sales process – resulting in increased productivity and conversion rates throughout the funnel. 

Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Their software also allows companies to automate lead handoff from SDR to AE and book meetings from marketing campaigns and live events. With their sites set next on email, Chili Piper recently announced Chili Inbox, a collaborative inbox for revenue teams.

Companies like Square, Twilio, QuickBooks Intuit, Spotify, and Forrester use Chili Piper to create an amazing experience for their leads, and in return, convert double the amount of leads into held meetings.

Visit chilipiper.com to learn more!

Account Manager, Mid Market

Pavilion

Pavilion is a private membership organisation for commercial growth operators, where Members can openly discuss business-critical issues with the comfort of privacy and confidentiality.

Associate

Meltwater

Led the Government Business Unit to strategise and deliver on digital transformation solutions. The enterprise-level project was driven by a team from across Australia and China dedicated to the overall project delivery, portfolio growth, stakeholder satisfaction and a strategic approach to media intelligence. 

Oversaw the creation of content strategies to increase adoption, drive engagement as well as create and execute large scale onboarding and customer experience lifecycle engagement strategies.

Beyond this, I worked directly with custom solutions, engineering team and product teams to help liaise and ultimately shape the product offerings in line with the client to drive overall satisfaction.

Enterprise Project Manager | NSW Government

Meltwater exists to help companies make better, more informed decisions based on insights from the outside. Our customers, including corporate communications and other media-centric professionals, are pioneering the creation of highly transparent, tightly connected customer communications. With the Meltwater media intelligence platform, they can stay on top of billions of online conversations, extract relevant insights, and use them to strategically drive brand perception for their company.

I managed the largest portfolio within AUNZ based on annualised revenue (4.1m AUD) with full retention and expansion responsibilities. Positioning myself as the strategic partner, I focused on the client's usage and adoption of Meltwater's full product suite to help deliver these objectives. 

Aside from managing the onboarding, renewals and growth of my client portfolio, I was also responsible for managing one Key Account Manager and coaching 3 Key Account Analysts to develop their skills to ensure career progression into a sales/client success role.

Clients included: Tourism Australia, Australia Council for the Arts, Coca Cola Amatil, ATO, Law Society of NSW, Denstu Aegis Network and Sydney Water. 

- Top-performing client success team member across APAC based on client retention and bookings. 
- Guest speaker on social media strategy at the Australia Council of the Arts Marketing Summit 2018

Senior Key Account Manager

Key Account Manager

Manager, Client Success

Client Success Representative

Small Batch Coffee Company

Events Manager

Air Studios

Hospitality Manager

YEN Magazine

Editorial and Events Manager

Student Services Australia

Marketing Assistant

Experienced manager with a strong background in SaaS sales, project management, customer success and account management. 

Proven track record in leading and growing an enterprise client portfolio whilst developing high performing account managers. 

A collaborative and organisational leader, harnessing the dual focus on strategic and commercial approaches to account management whilst delivering on key project outcomes and milestones.

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