Hadenough Media

Lead Photographer

Cooper Parry

Compliance Associate

Client Manager

Acclivity Advisors

Accounts Senior

Richmond Gatehouse LLP

Bookkeeping, VAT Returns, Payroll, Personal Tax Returns, Final Accounts – on Xero, QuickBooks, VT+ and IRIS.

Advance Assurance, SEIS and EIS Applications

R&D Grant Applications

Client Advisory

Management Accounts

Company Formation and Client Onboarding

Responsible for Practice-wide internal projects

KPMG UK

Ensuring all staff and Partners are compliant with ICAEW, ICO, FCA, CMA, SEC, Internal and other applicable statutory regulations and policy.

Developing and testing compliance controls systems, training and development to mitigate risks.

Grant Thornton UK LLP

Auditing Financial Statements of Funds.

Preparing audit work for Senior Managers and Partners to review.

Preparing standard letters and procedures.

Performing substantive and controls audit tests on accounts.

Reviewing internal audit procedures for enhancement.

Audit Associate

Barclays HQ

Operational Support

Managing elements of the customer complaint journey, ensuring that we deliver excellent service to our customers, Regulators (Financial Ombudsman Service (FOS), Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA)) and stakeholders, ultimately enabling Barclays to restore trust with its Regulators and customers.

Analysing and generating reports from Tableau for Senior Managers.

Generating Settlement Reports to monitor and manage Risk Events for Barclays.

Liaising with R.R Donnelly to ensure operational flow of FOS cases.

Generating Reports on Excel for Senior Managers

Carry out workflow management services and complex administration tasks as required.

Resolving customer, colleague and other queries, including analysing situations, making decisions, dealing with unique tasks and processing complex transactions in accordance with company policy and procedures to deliver excellent customer service and achieve performance targets.

Assisting the Executive Customer Relations Managers with the management of their workload.

Assisting with management of the Settlement workload

Case Manager - Executive and Specialist Complaints

Deloitte UK

Investigating and processing customer’s complaints in compliance with FSA guidelines. 

Ensuring a clear audit trail is left during investigations.

Achieving a high standard of quality and quantity in a target driven environment.

Contacting customers in a professional manner on the telephone and via letters.

Providing excellent service to customers when additional non-PPI concerns were raised.

Reassessing already investigated cases to ensure initial decision was fair and properly done according to guidelines.

Reassessing cases sent to FOS to ensure the original decision was a fair outcome to the customer and bank.

Graduate PPI Complaint Handler - Contract

KBM Chartered Certified Accountants

Setting up sales, purchase and nominal Ledgers and keep up to date these ledgers as required using Sage Line 50, Excel Spread Sheets and Quick Books.

Raising Sales invoices, credit notes, customer’s monthly statements and allocation of sales receipts against customer’s accounts on Sage Line 50, Excel spread sheets and Quick Books.

Processing purchase invoices, supplier’s statements reconciliation, dealing with suppliers invoice queries & purchase orders using Sage Line 50, Excel spread sheets and Quick Books.

Cheque payment to suppliers, bank receipt entries, bank reconciliation, preparation and submission of quarterly VAT return to HMRC.

Monthly, Weekly Payroll, Preparation of payslips, Summary Reports, P60’s, P11D, P14, Year End closing and online submission of P35 using Sage Payroll.

Accounting Work Experience

MWB Business Exchange

Routine office, administrative and clerical work, telephone skills, working as part of a team and alongside the manager. 

Liaising with suppliers to order goods.

Personnel Assistant

I’m a Corporate Photographer specialising in corporate events photography. I also run a camera, audio and visuals rental company.

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