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Customer Service & Digital Marketing Executive

Customer Relationship Management Executive

Freelance (Self employed)

Freelance Marketing Consultant

Key Resourcing

Key Resourcing is an RPO (Recruitment Process Outsourcing) business. I was hired as a Recruitment Research Consultant. They helped Recruitment companies and Multinational companies’ recruitment teams with end-to-end recruitment cycles. Most of their clients were from the UK, USA, and APAC regions. This is where I had my first good exposure to recruitment and researching clients and candidates. In this short tenure at Key Resourcing, I was awarded as a rising star and best performer of the quarter.

Research Consultant / Recruitment consultant 

Mphasis

Mphasis is a BPO (Business Process Outsourcing) company. This was my first and last role as a customer service representative. At Mphasis, I was hired as CSR on behalf of an American educational loan company and then a Canadian bank called TD Canada Trust. These were my responsibilities as CSR. Manage large amounts of incoming phone calls.
•	Identify and assess customers’ needs to achieve satisfaction.
•	Provide accurate, valid, and complete information by using the right methods/tools.
•	Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
•	Keep records of customer interactions, process customer accounts, and file documents.
•	Follow communication procedures, guidelines, and policies

Customer Service Representative

Infiniti Boutique

Infiniti was a women’s clothing store on the main street of the city of Pune, in India. The intention behind joining Infiniti was primarily to support my junior college education and my family.  It was a hustle between college and work. However, my boss was a gracious lady. I joined Infinite as a sales representative with no experience and little expectation. However, my boss soon recognized that I was an honest, hardworking, and smart young man. Therefore, she promoted me to boutique (Shop) Manager. These were my daily responsibilities. 

•	Shop Maintenances.
•	Hiring, training, and supervising staff.
•	Keeping Track of inventory and tagging clothes.
•	Creating offers and keeping accounts of sales and expenses.
•	Packaging and transporting goods to our other regional shops.

Store Manager

Enoch is a certified Marketing professional with a degree and Masters specializing in marketing. He has a total of eight years of work experience and 4 years of dedicated experience in formulating, implementing, and executing marketing initiatives. Has a proven ability to conduct market research, and develop and implement hyper-growth GTM strategies. Has the knowledge and experience of running insight-driven traditional and digital marketing campaigns successfully. 

At present he is focused of educating the world about thousands on innovations and potential researches that our taking place in and around the healthcare industry.

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