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With a background that spans three continents and encompasses over 15 countries, I bring extensive international experience in customer and vendor management across diverse organizational levels. My rich linguistic and cultural diversity equips me to seamlessly bridge knowledge gaps crucial for entering new markets. I take pride in guiding the translation of insights and processes between markets, ensuring agile adaptation and sustained growth. In my career, I have excelled in driving customer satisfaction, retention, and revenue growth within both Enterprise SaaS startups and established firms. I have a proven track record of building and scaling high-performing Customer Success teams, designing impactful customer journeys, and implementing strategic processes that optimize customer onboarding, adoption, and expansion. I am adept at mentoring leaders, elevating team performance, and delivering significant enhancements in key performance metrics. My consulting background in process improvement empowers me to tackle challenges from diverse perspectives, effectively resolving complex issues. I specialize in deepening my understanding of business processes and leveraging data-driven insights to formulate actionable recommendations. I have successfully applied these skills across various industries, including packaging, pharmaceuticals, and FMCG (Tetra Pak, J&J, Kellogg Northern Europe). Throughout my career, I have demonstrated strong expertise in stakeholder management and internal marketing, essential for catalyzing organizational change and achieving operational excellence.
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