KKB Kredi Kayıt Bürosu

Change Management Senior Specialist

Maroteknoloji

• Problem management for Internet, Mobile and Telephone Banking with test and release support.
• Coordinate access management requirements and service quality in accordance with BRSA Article. Governance of SDLC process.

Consultant

HSBC Bank A.Ş.

•	Transferring Internet and Mobile banking applications and services to the new banking system developed by Intertech.
•	Collaborating with other HSBC Group countries on tests and deployments of the version updates of the Mobile Banking application that are released within the group in each quarter.
•	Working on the planned demise of the services in relation to the new infrastructure of the Internet and Mobile Banking applications.
•	Providing planning, test, and coordination of the distribution channel services for the migration of the data centre.
•	Developing and updating the HSBC Bank Sites that work on the ASP infrastructure. Transferring the website of HSBC Turkey to the content management system. Providing tests and deployments for updates and developments.

Senior Application Specialist

• Planning and coordinating releases of the supported services within weekly CAB meetings.
• Providing application support for Internet and Telephone Banking via development, test, and release support.
• Rendering EOD support within HSBC Group Treasury system.

Production Support & Release Mng. & Senior Application Specialist

• Implemented IT quality methodologies, create procedures and standards with HSBC Group.
• Planning, managing and reporting operational changes, creating and sharing release calendar.
• Organise weekly CAB meetings and sharing the results with IT and business teams.
• Tracked service interrupters, determining root causes and reporting to the
management team.

Application & Quality Management Specialist

•	Development and updates of Bank websites and Internet Banking applications.
•	Conversion of YTL for Internet Banking and Investment applications.

Analyst Programmer

•	Analyse and transforming the new helpdesk application.
•	1st level user support. Problem management and reporting.
•	Giving MS Office and systems training to users.

Helpdesk Agent & Trainer

Turkish Airlines

Intern

24 years of user support, training, software analysis, development, quality and change management experience in Information Technologies. Competent in IT Service Management, ITIL and SDLC processes.

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