Doane Grant Thornton LLP

Senior Analyst, Domestic Tax

Accountant, Domestic Tax

Accountant, Assurance

BDO Canada

Staff Accountant, Assurance

Sobeys

• Supervise and coordinate up to 20 employees at a time and other front store staff ensuring the front-end runs smoothly and all procedures are followed
• Complete daily cash management such as end of day cash deposits, GardaWorld deposit preparation, bank deposits verification, electronic funds transfer deposits and till reconciliations of 12 terminals.
• Complete daily paperwork using NaviStor and Profitect (ZPA) of returns, discounts, and terminal reconciliations to ensure that all transactions rang through the POS follow policies, and ensure that cash management issues that may have occurred are corrected
• Foster a positive shopping experience that increases customers retention, enhancing loyalty, sales and profit
• Act as the department “go to” person, troubleshooting technical issues with POS systems as well as cash and EFT discrepancies 
• Coach, develop, and motivate employees to build a strong culture and team who provides exceptional customer service

Front End Lead Supervisor

H&R Block

• Provided exceptional customer service as shown from KPI metrics, conducting face to face interviews with 50+ clients and ensuring that all paperwork was present, client profile and information was up to date, and understanding their tax situation mainly focusing on personal tax returns.
• Prepared complete and accurate personal and small business tax returns and submitted to the CRA via EFILE before the given deadline
• Generated business growth, increasing customer retention as represented by the customer satisfaction survey and offering additional products and services such as estate planning, peace of mind and the H&R block advantage
• Provided CRA audit support by ensuring clients had all appropriate documents, and helping them navigate the path to a successful audit to clients who have been chosen for reassessment and audit
• Supported office priorities such as security and confidentiality by following a clean desk policy and ensuring that all documentation was locked up securely as well as through teamwork and collaboration.

Tax Accountant

Taplio

Ergi Thodhori's Linkedin Analytics

Ergi Thodhori

Want to drive more opportunities from LinkedIn?