Cruise Planners

Travel professional, owner and operator of a growing Cruise Planners franchise. Proven ability to generate sales, manage operations, and provide exceptional customer service.
o	Develops and implements effective marketing strategies, including online advertising, social media, and email campaigns.
o	Manages all aspects of the business, including budgeting, forecasting, and customer relationship management.
o	Establishes and maintains strong relationships with cruise lines, resorts, and other travel suppliers.
o	Provides personalized travel planning services to clients, including itinerary creation, booking accommodations, and arranging transportation.
o	Consistently exceeds customer expectations, resulting in repeat business and referrals.

Independent Franchise Owner

Torizta

Leveraged expertise in business to establish and operate a successful travel and lifestyle experience company, creating compelling video and social media content focused on travel, food, and drinks. Expanded business offerings in 2023 by obtaining a Cruise Planners franchise, enabling the provision of comprehensive travel planning services, including personalized itinerary creation, accommodations booking, and transportation arrangements.

Owner and CEO

Walgreens Boots Alliance

Pharmacy and Retail Management Executive
o	Led a team of 16 direct reports and a total of 270 employees across 11-16 stores and pharmacies, generating approximately $120 million in annual revenue.
o	Responsible for all district store and pharmacy operations, including customer service, patient adherence to therapy, employee relations, employment law, employee recruitment, talent management, succession planning, regulatory compliance, sales maximization, and profit optimization.
o	Demonstrated expertise in merchandising, inventory management, asset protection, and cost controls to drive profitability.

District Manager

Walgreens

Managed Multiple Stores and Pharmacies
o	Led and oversaw operations of 6 stores and pharmacies within the San Gabriel Valley.
o	Generated approximately $50 million in annual revenue.
o	Managed a team of 109 employees, including 9 direct reports.
o	Ensured customer satisfaction and regulatory compliance.
o	Implemented strategies for employee recruitment, talent management, and sales and profit maximization.
o	Managed merchandising, inventory management, asset protection, and cost controls

Area (Community) Leader

Store Management and Operational Excellence (San Francisco and Los Angeles)
o	Successfully managed two distinct stores with teams of six direct reports and 50 employees each, generating approximately $10 million in annual revenue per store.
o	Demonstrated exceptional leadership and operational acumen by overseeing various store and pharmacy operations.
o	Implemented effective strategies to enhance customer service, streamline employee recruitment and talent management, ensure regulatory compliance, and maximize sales and profits.
o	Implemented merchandising tactics, inventory management practices, asset protection measures, and cost controls to optimize store performance.
o	Achieved consistent sales growth and profit maximization while maintaining high levels of customer satisfaction.

Store Manager / Emerging Leader

Smith's Food & Drug Centers

Manager and District Auditor, Non-Foods & Pharmacy Department (Arizona, California, New Mexico, and Texas)
o	Managed high-volume department with 4 direct reports and 5 employees, generating approximately $30 million in annual revenue.
o	Oversaw all departmental operations, including customer service, employee recruitment, regulatory compliance, sales, and profit maximization.
o	Implemented merchandising, inventory management, and cost control strategies to optimize profits.
o	Served as a district auditor, responsible for auditing invoices and profit and loss statements for accuracy.
o	Provided support to team members in Arizona, California, New Mexico, and Texas on inventory controls and invoice processing.

Non-Foods Manager / District Auditor

Skilled Sales and Management Professional in Travel, Retail, and Healthcare

Dynamic business professional with extensive experience in travel, retail, and healthcare sales and management. Proven ability to generate sales, manage operations, and provide exceptional customer service. Open to exploring a high-level sales or management position at a company where I can utilize my skills to elevate organizational performance while continuing my career growth.

Key Skills:

- Sales leadership and management
- Strategic planning and execution
- Marketing and communications
- Customer relationship management
- Business development
- Team building and motivation
- Problem-solving and decision-making
- Financial management
- Budgeting and forecasting

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