Erica Eger, MBA's Linkedin Analytics

Customer Service Leader who thrives on implementing and driving key metrics. I hold diverse Industry experience amongst multiple Fortune 500 Companies. Current and previous successes include multi-location integration, Customer Care improvements, Team Performance Assessment and Growth Plan as well as dramatic improvements in Customer Satisfaction Survey Results. I have been described by peers and fellow leaders as Optimistic, Resilient , Poised, Innovative, Authentic and Dedicated. I am inspired by accomplishment and winning and seek to find what inspires those I work alongside, in an effort to motivate them to be their greatest self. I believe sales and customer service go hand in hand when it comes to a stellar customer experience. I strive to create customer enthusiasts and coach my team to do the same.