7shifts: Team Management for Restaurants

Revenue Enablement Manager

Customer Success Enablement Manager

Customer Success Manager

Royal LePage Burloak Real Estate Services

• Collect and prepare weekly data for distribution to brokerage leadership team and sales representatives
• Monitor competitor market activity and report on findings
• Prepare monthly real estate board and monthly market analysis to the brokerage
• Identify and recommend new tools and efficiencies to improve market analysis and communication activities

Market Analyst

CIBC

•	Participated in discussions related to the overarching goals of recognition at CIBC
•	Documented current recognition strategies and how to integrate them into the new program
•	Developed strategies for program sustainment and development, as well as a Champions approach
•	Decided on technical specifications for the function of the new strategy
•	Coordinated across departments and teams to ensure all collateral and required components of the program align with CIBC’s purpose and values, as well as the technical requirements of the program

Recognition Consultant

O.C. Tanner

•	Managed a portfolio of 5 key clients in English and French valued up to $3MM CAD
•	Grew account revenue by 27.32% on average while onboarding $3.6MM USD in new revenue
•	Co-ordinated with manufacturing and purchasing for on-time delivery of large-scale orders
•	Facilitated custom product design and recognition initiatives for accounts worth $1-3MM
•	Pitched data-supported recommendations in annual client reviews to grow accounts
•	Educated new clients on program operation and new features to create self-sufficiency
•	Trained and managed a contractor to support client-specific initiatives

Bilingual Client Success Specialist

Atrium Media Group

In this role, I was responsible for managing a team of 5 including a Marketing Director, Marketing Analyst, Graphic Designer, Social Media Manager, and Special Events Coordinator. I oversaw and helped guide the overall direction of social media campaigns, booths, printed advertisements and planed a magazine launch parties.

Vice President of Marketing

Wilfrid Laurier University

•	Increased social media engagement by 4.77% by implementing a new content posting strategy 
•	Managed 20 volunteers across 7 reunion classes to plan specific homecoming class events
•	Analyzed and presented statistics from primary social media channels to ensure strategy success
•	Updated website posts, created social media graphics, and wrote email campaigns as necessary
•	Managed communications including online articles and emails distributed to over 80,000 alumni

Alumni Event & Project Specialist

Dodgeball referees are in charge of officiating matches for the intramural leagues.

Dodgeball Referee

E-Business Laurier

EBL is a marketing-centric club, and the VP of Marketing is responsible for developing the general marketing strategy and leading the entire marketing division of E-Business Laurier. Efforts will be divided between Event Promotion (50%), and Club Promotion (50%).

As the Director of Graphic Design, I helped E-Business with their re-branding process.  This included creating a new logo, helping to make the new website, and developing the new general marketing strategy. Throughout the rest of my time in the position, I have been creating posters and rave cards for the various events the club has run, but also made a video discussing e-business with one of the professors from our school.

Director of Graphic Design

The position of Creative Media Manager involves coordinating photographers and videographers, collecting the videos and photos they take, and ensuring the quality of the image. In addition, the Creative Media Manager also helps set up live-streaming of events and edits the photos and videos as requested by a client.  Throughout my time in the position, I coordinated a team of six photographers and two videographers to attend club events, take their executive team headshots, live stream events (such as a question and answer period with Samsung Canada for a professor's class, as well as an information session for the international business option at the school), and videotape presentations for the full-time MBA program.

Creative Media Manager

CHCH Television, a div. of TV Channel Zero

As a member of the Street Team at CHCH, I am responsible for driving the Community Cruiser to various community events, setting up the tent provided, and handing out branded items like beach balls and tattoos.  As they are celebrating their 60th anniversary, I am also raising awareness of the return of the show Tiny Talent Time, and trying to get people to sign up for CH-CHing - a new, free rewards program that gives points for watching videos, reading articles, and sharing content from the CHCH website on social media.  The Street Team goes to events such as the Burlington Sound of Music Festival and Doors Open Hamilton.

Street Team Member

Lafarge

Responsible for after sales support and quote-to-cash (collecting, filing, and reconciliation of signed ticket copies, and assisting in locating missing signed ticket copies from haulers), developing a case discussing whether or not to incorporate ticket scanning into Lafarge's business process, hauler administration (filing of outstanding AGW documentation, scanning and filing hauler contracts, pulling and scanning CVOR insurance documents, downloading WSIB documents, updating Hauler Compliance Database with spot haul contracts as they come in, and calling haulers and updating database with current information, time permitting). Also assists with freight administration (assists Transportation Coordinator with deletion of expired rates and AD-HOC administrative support (assists Customer Service and Logistics Manager with various administrative tasks).

Supply Chain Intern

Through my work and education, I tackle complex organizational challenges, including building and scaling customer-facing teams, upskilling their knowledge, and creating healthy cultures where everyone thrives.

Please feel free to contact me via LinkedIn or by email at ericajeanhollingsworth@gmail.com.

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Erica Hollingsworth, MBA's Linkedin Analytics

Erica Hollingsworth, MBA

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Erica Hollingsworth, MBA

Want to drive more opportunities from LinkedIn?

Erica Hollingsworth, MBA's Linkedin Analytics