Hopkins Tire and Automotive Repair 

Own and Operate an Independent Aftermarket Automotive Repair Facility.

Owner

Interstate Auto Care

Oversee the day to day activities at Interstate Auto Care.

Service Advisor

Sterling Car Care

Director Of Operations

Kozak's Mr. Muffler

Oversee and develop operational strategy for the company. Create and implement policy and procedures that will continue to impact the current state of the company and impact future success.

Construct and implement training and on boarding procedures for new managers and technicians. Train, coach, and develop our management team throughout the company.

Build relationships with our team to create a culture of continual learning, a passion for the industry, and a positive work experience. Focus on a healthy work environment for passionate people who work for the good of the team.

Hire managers and other employees. Write job descriptions. Collaborate on pay plan structures. Develop company mission statement and employee handbook.

Handle escalated customer service issues. Dramatically reduce the amount of customer issues that rise to that level by training and coaching managers to perform excellent customer service, create clear and realistic expectations, communicate with customers respectfully and consistently, and graciously and professionally handle any problems that do arise.

Ensure that technicians continue to receive training and obtain certifications. Successfully saw many technicians become master certified in a short time.

Work together with owner to open new stores, personally market them in the community, properly staff new stores, and host open houses and ribbon cuttings.

Create systems and formats for quarterly store evaluations, employee write up processes, and annual employee reviews to ensure open and consistent communication and expectations with the entire team.

Source and implement ongoing training for managers to assist in developing leadership, sales, and software skills as well as automotive knowledge.

Successfully set company sales records for daily, weekly, monthly, and annual sales.

Oversee day to day operations of the shop such as managing technicians and assistant managers, handling money, ordering parts, and performing excellent customer service.

Create long term customer relationships by giving outstanding customer service, setting realistic expectations, and delivering more than expected.

Form and maintain relationships with referral partners in the local area.

Hire new employees by reviewing resumes and conducting interviews. Train technicians on company and shop expectations such as performing digital vehicle inspections, operating in a timely fashion, and the general flow of the shop. Train assistant managers on computer software, customer service, managing the team of technicians, and automotive knowledge when needed.

As the flagship store manager, do initial training for all new managers in the company.

Develop store procedures to ensure a positive customer and employee experience, dramatically increase productivity in store, and create an environment that is consistent and stable, allowing for significant increases in traffic and sales without a decrease in quality of work or experience.

Store Manager

Talascend - Where Opportunities Await.

Talascend is a professional Engineering, IT, and Skilled Labor recruiting and staffing firm. Our clients cover many different areas of business over multiple continents. These companies produce a variety of commercial and consumer products, engineering services, and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.

Recruiter

Populus Group, LLC

Populus Group exists because we believe everyone should have an opportunity to succeed.

Founded in 2002, with the vision to provide clients a diverse offering of Talent Management Solutions, Populus Group is a privately-held, Minority Business Enterprise (MBE) certified in all 50 states. We have placement coverage in 50 states with primary locations in three major metropolitan areas: Detroit, Chicago, and Seattle.

We guide our customers as they address challenges with their contingent workforce by providing strategic employment solutions and services built around their needs so they can spend their time on what matters most. Populus Group also offers a unique opportunity to help employees learn and grow as people and as professionals, and ultimately achieve success in their careers.

Looking for a partner to achieve your supplier diversity spend goals? We are MBE certified in all 50 states and a certified Veteran Owned Business. 

Our services include:
• Professional Payroll Services
• Independent Contractor Engagement Services/1099 Compliance
• Immigration Employment Solutions
• Managed Service Provider
• Strategic Partnerships
• Diverse Talent Management Solutions

Populus Group has been recognized by Staffing Industry Analysts (SIA) as one of the nation's fastest growing companies for the past six years in a row.

Technical Recruiter

Belle Tire

Consistently meet and exceed personal and store sales goals.
Maintain excellent customer relationships with both individual and corporate accounts.
Sell automotive service and parts to customers over phone and in person.
Manage approximately 20 team members with management team.
Keep up to date on industry information and changes.

Assistant Manager

Experienced  in operations and team leadership with a demonstrated history of success in the automotive repair industry.

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