Digipolitans

Responsible for the P&L, business development, customer relations, and project execution for the Customer Experience & E-commerce transformation departments. Managing a team of Consumer Centricity, CX, UX, CRO specialists and analysts, to help our clients with their strategic digital transformation challenges.

Head of Experience Transformation

Responsible for the E-commerce department of Digipolitans. Helping our clients with their strategic digital transformation challenges in the field of E-commerce and webshop optimisation.

E-commerce lead

Coolblue

Managing a team of 15 people, responsible for the NPS, lowering customer contact ratio and product returns by creating product support content and making sure that customers find and buy the products that best fits their needs.

Manager Product Support

Responsible for the NPS (Net Promotor Score) of Coolblue by coaching the commercial teams in analysing customer feedback and translating this to actionable insights.

Manager NPS

CRO: optimising the conversion rate and increasing the SEO traffic for IT product categories by analysing web/consumer behaviour, running A/B-tests, coaching the UX and user testing team, and implementing customer centric improvements.

Conversion Rate Optimisation manager

Responsible for the product assortment, online sales and cross sell of laptops for the Belgian market and building commercial relations with suppliers and partners.

Product Manager

Frisomat industrial buildings

Developing and creating new types of steel and wooden buildings for industrial solutions.

Industrial designer/ project manager

Materialise (thesis)

Consultant

potmstudios (internship)

Product developer

🎤 Not your typical Keynote Speaker | 🚀 Head of Experience Transformation | 👥 Customer centricity expert

I am the head of experience transformation at digipolitans, and I help companies to become at least as consumer centric as international top notch players (or at least a little bit more consumer centric every day). With 10+ years of experience in customer experience transformation I mainly focus on the people that actually drive the CX changes. I stay away from powerpoints, technologic implementations and expansive plans that lead to nothing. We actually do it, together.

Taplio

Erik Polakiewiez's Linkedin Analytics

Erik Polakiewiez

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