Formosa Plastics Corporation, U.S.A.

•	Effectively establish and maintain customer relationships.
•	Perform consistent and timely follow-up and feedback to each customer, individual and function involved in any one order or transaction. 
•	Precise processing of railcar and trailer orders shipping domestically and internationally.
•	Communicate, track and record each element of customer’s transactions and suggest new ideas on how to maximize sales to marketing team.
•	Act as a liaison between plant and customer to facilitate timely service.
•	Proactively monitor customer credit accounts and resolves discrepancies with Accounts Payable in a timely fashion. 
•	Investigates complaints and provides resolutions for maximum customer satisfaction/resolution.

Customer Care Professional

B&G Foods

•	Administer Document Management Tools for processing of Safety Quality Standards, FDA,  Kosher and Organic Certifications.
•	Ensure accuracy of Audit Guidelines.
•	Update and maintain Standard Operating Procedures.
•	Work with Sales Team and Customers to address product, process and facility questions.
•	Maintain supplier and co-packer documentation, obsolete and distress records, and new product request files.
•	Generate and maintain finished product and material monthly reports.
•	Generate control charts related to product complaints.
•	Prepare Powerpoint presentations and Excel spreadsheets required by Sales and Research and Development Teams.

Quality Assurance Administrator

Covanta Energy  Corporation

Manage day - to - day affairs ensuring customer satisfaction.
Set up transportation contracts with transporters.
Interact with customers to provide logging and tracking of all approval requests.
Build existing relationships and encourage new and repeat business with customers.
Partner with Sales Team to create value for new and existing customers.
Monitor Special Waste accounts via software applications to assist in accounts receivable and other account activities.
Serve as direct link between the Company and customers.




Project Coordination responsibilities for the Project Management Office.
Schedule companywide technical training and leadership training for IT Department.
Administer Project Portfolio tools and other departmental and corporate initiatives. 
Accounts Payable coordination and processing for IT department.
PowerPoint presentations and Excel spreadsheets as required by senior IT management.
Coordinate logistics, IT equipment and meeting materials for department.
Create and distribute meeting minutes and complete follow-through of action items.
Manage calendars, emails, travel and expenses for Chief Information Officer and Senior Directors.

Account Executive / IT Administrator

Delta Dental of New Jersey and Connecticut

Department Secretary for Underwriting and Actuarial Department. 
Served as a liaison between brokers and company. 
Updated and generated monthly rates in billing & account receivables. 
Processed claims, reconciliation, prepared timely reports, and maintained clients' accounts. 
Researched and adjusted reports for composite pricing.

Auditor

Valley National Bank

Researched and handled customer problems to ensure customer satisfaction. 
Reorganized and created effective methods for tracking errors (tracking analysis reports).
Reduced customer complaints through continuous quality appraisal.

Branch/Financial Representative

Professional Background in Insurance, Energy, Food Manufacturing, and Polyvinyl.

-Operations
-Management
-Customer Service
-Process Improvement
-Accounting
-Project Management

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