TEEG

As the Play’N’Learn General Manager, I consistently delivered streamlined processes and enhanced efficiency across all operational facets. Through strategic planning and execution, I optimized resource allocation and workflow management. By fostering a culture of continuous improvement, I drove operational excellence and exceeded performance targets. My leadership ensured seamless coordination between departments, resulting in heightened productivity and cost savings. With a keen focus on innovation and efficiency, I led the charge in transforming operations for sustained growth and success.

Group General Manager Play’N’Learn

Anytime Fitness Asia

Dynamic and results-driven Country Manager with extensive expertise in overseeing corporate and franchisee store operations. Adept at leading large teams of over 1000 staff members to achieve revenue targets exceeding $$ million contributions across various profit lines. Demonstrated ability to cultivate operational excellence through effective coaching and development of team leaders. Skilled in sales management within both operational and franchising contexts, consistently delivering on brand standards and driving profit growth to support overarching business objectives. Known for implementing cost efficiencies and providing coaching and mentorship to foster cohesive teams focused on achieving individual and organizational goals. Proactive leader who empowers staff to take ownership, with a track record of defining operational business plans, including marketing strategies, staff development, and business growth targets. Experienced in monitoring sales performance, KPIs, revenues, efficiency, and ensuring high levels of member and franchisee satisfaction.

Key Accomplishments:

1. Regional Business Expansion: Successfully spearheaded the expansion of operations across the region, overseeing the opening of multiple corporate and franchisee stores, driving revenue growth, and solidifying the brand’s presence in diverse markets.

2. Revenue Growth and Profitability:Implemented strategic sales management initiatives that led to consistent revenue growth exceeding $$ million annually, while simultaneously optimizing profit margins through cost efficiencies and effective resource allocation.

3. Operational Excellence and Team Development: Cultivated a culture of operational excellence by providing effective coaching and mentorship to team leaders, resulting in improved staff performance, enhanced customer experiences, and increased employee satisfaction levels.

Country Manager Malaysia and Singapore 

EPS Sports Academy

Established and managed business operations across multiple golf clubs and leisure facilities, offering specialized recreation programs and events catering to members of all ages. Led and supervised all company functions, including operations, hospitality, marketing, sales, HR, finance, and business development teams.

Key Accomplishments:

• Recruited a diverse multinational team of coaching experts.
• Successfully negotiated and secured pivotal contracts to drive growth and enhance the company's market standing.
• Spearheaded project management initiatives focused on member retention and revenue growth strategies.

General Manager

Clube Melissa Franquias - Multi.Etc

GENERAL MANAGER 

Led the establishment and management of four Melissa franchisee shoe retail shops in shopping mall locations in Brazil . Directed all company functions, including operations, hospitality, marketing, sales, HR, finance, and business development teams. Held the position of General Manager with responsibility for supervising daily business operations and driving continuous sales development efforts.

Key Accomplishments:

1. Franchise Expansion: Successfully spearheaded the expansion of Melissa franchisee shoe retail shops from inception to four locations within shopping malls, strategically positioning the brand for increased market presence and customer accessibility.

2. Operational Excellence: Implemented streamlined operational processes and procedures across all locations, resulting in improved efficiency, cost savings, and enhanced customer service experiences.

3. Sales Growth Initiatives: Developed and executed targeted sales development strategies, resulting in consistent revenue growth and exceeding sales targets year over year, further solidifying the brand's competitive position in the retail market.

Franchise Owner

Entrepreneurial and results-oriented professional with extensive experience in franchisee international business and sales development, general management, strategic planning, and marketing. A creative and diligent leader skilled in providing direction and overseeing critical business operations to foster accelerated growth in competitive South East Asian markets. Known for exceptional communication skills and adept at developing key relationships with diverse clients, colleagues, and partners at all organizational levels.

Areas of Expertise:

▪ Franchisee Support & Development 
▪ Process Improvement
▪ Contract Negotiation
▪ Operations / HR Management & Training 
▪ Relationship Management
▪ Performance / P&L Management
▪ International Business Development
▪ Team Building & Leadership
▪ Strategic Sales & Marketing 

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Erika Peres's Linkedin Analytics

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