TEAL

Supply Chain Director

Torsion Spring Partners

A boutique consultancy offering supply chain advisory services to growing small and medium sized businesses.

We provide support in the form of on-demand supply chain & operations advisory, strategic project consulting, and process development/documentation so SMBs have stable, resilient supply chains that scale profitably and efficiently.

https://torsionspringpartners.com/

Managing Partner

Vroom

•	Initiated a cross-functional continuous improvement project that generated an enthusiastic 5S culture, enhanced visual factory management, standardized materials, and improved facility flow.
•	Established, grew, and documented a last-mile delivery program from 60-day quick-launch pilot stage to an enterprise-wide strategy in 30 cities that now performs for 70% of customer deliveries.
•	Developed sustainable vendor relationships and contract management for outsourced reconditioning capabilities at 20+sites performing $40MM of reconditioning services annually.
•	Led 2020’s bottom-up budget construction for the Supply Chain team through weekly refining sessions with senior FP&A management and supply chain stakeholders.
•	Built a predictive algorithm using internal performance and geolocation data to generate customized delivery dates for customers, improving accuracy of initial estimated delivery date from 4% to 79%.

Senior Manager, Supply Chain Planning

•	Rationalized transportation vendors through RFP process, standardizing pricing and SLAs for selected carriers in high volume lanes, reducing total carrier base to 6 from 400+, and saving $2M annually.
•	Directed a team of outside consultants on a high-impact optimization project for DC and factory placement.
•	Established an SOP playbook for outsourced reconditioning program improved inventory accuracy,  reduced capacity constraints, and decreased process variance at more than a dozen sites nationwide.

Supply Chain Manager

Animal Specialty Center

•	Saved $33K in a renovation contract by exercising legal contract rights with underperforming contractor and finding a lower cost, more responsive contractor for flooring work.
•	Optimized staffing model to reduce count of daily shifts and align labor with peak client demand times.

Chief Operating Officer

Amazon

•	Led a 6-month turnaround of inbound processes, improving efficiency by 83% for $1.5M in savings to become a benchmark site:
o	Piloted handheld scanner use, increasing throughput by 50% and reducing IB labor spend by 42%.
o	Consolidated picking zones, yielding a 20% increase in pick efficiency, reversing monthly labor spend from -$18K to +$11K.
o	Analyzed inventory data for space utilization strategy, improving palletized receipt by 44% and space utilization by 10%.
o	Distributed 35K high velocity units to mitigate bottleneck and stock-out risk for peak season.
o	Streamlined IB dimensions process for 5X throughput gains and reduction weight defects by 53%.
•	Received nationwide recognition as manager of the month in November 2017 for impact to network.

Continuous Improvement Manager/Inbound SME

•	Developed and led training for 70 logistics and supply chain executives from 24 high volume vendors, resulting in reduced lead times, +1.2% in auto-receive and +1% pallet receive nationwide YoY.
•	Implemented visibility tracking to prioritize time-sensitive “reactive” shipments, improving successful order fulfillment from 80% to 98%, eliminating $10M in annual expediting costs due to deadline misses.
•	Led the process design and implementation of Transship Case-Pallet (TCP), consolidating 10K cu. ft. of low demand inventory to pallets and saving $800K annually in redundant handling labor.
•	Redesigned prep process to reduce handling time by 18% and save $15K in annual procurement by replacing labor intensive bubble wrap/tape with bubble bags.

Area Manager

Precision Castparts

•Managed 30 people in the plant’s largest department and a $1.5MM annual operations budget, achieving quarterly production targets in four consecutive fiscal quarters.
•Implemented a quality-tracking program that improved yield rates by more than 20% across the department and reduced total labor hours by more than 40 hours per quarter.
•Reduced the department’s late inventory by 50% and late start manufacture by 60% over a 6-month period by focusing on FIFO processing on POs.

Manufacturing Supervisor

United States Marine Corps

•Planned and managed the international inter-island shipping embarkation of $500,000 of equipment for 3 training exercises, providing 100% accountability of all assets.
•Reassigned departmental assets to 4 separate teams improving embarkation efficiency and imbuing team leaders with a sense of ownership of their team’s equipment.
•Advised and instructed four officers and in planning and integrating cross-functional assets to efficiently enhance their training.
•Prepared operational planning products that streamlined coordination and enhanced training value for multiple cross-functional teams.
•Led the training and development of a team of junior personnel over 6 months, yielding professional capabilities now greatly exceed those of their peers.
•Conducted monthly mentorship of 9 personnel on their leadership, education, and professional and capabilities, enabling each to maximize their talents and minimize their weaknesses.

Additional training: Command Financial Specialist and Lean/Six Sigma Yellow Belt.

Fire Support Liaison Officer

•Managed 20 American and international personnel and $10M in assets at a base security operations center, providing 6 months of uninterrupted security for 5,000 personnel.
•Planned and executed an operations center relocation, efficiently completing the work 20% ahead of schedule with no interruptions in operations.
•Organized the inventory, storage, and cataloging of more than 2,000 contraband items yielding a digital database and 80% reduction in time spent returning these items to their owners.
•Prepared manifests and tracked the secure shipments of 1,500 confiscated items for offsite forensic analysis, yielding complete accountability of all items, effective communication practices with all parties involved, and critical intelligence into insurgent networks.
•Created 4 operations instruction manuals outlining best practices for critical base defense tasks, enhancing the quality of security on base and clarifying ambiguous or misunderstood procedures.
•Planned, coordinated, and supervised the 8 live-fire training ranges where more than 100 Marines and civilians participated over 4 weeks in enhanced, progressively more difficult training with 6 weapons systems.

Senior Watch Officer (Senior Manager of Base Security)

•Directed a complete reorganization of departmental assets, efficiently reallocating more than $10M in serialized equipment and reassigning 71 personnel.
•Created accurate personnel and equipment manifests for 4 major logistical embarkations of more than $10M of sensitive serialized equipment and personnel.
•Evaluated hazards, mitigated risk, and implemented appropriate operational risk controls, creating a flawless safety record as officer-in-charge for 1,000 hours of hazardous live-fire training events.
•Evaluated the performances of 8 supervisor-level enlisted Marines ensuring an objective and professional summary of their accomplishments emphasizing their future growth through measurable and attainable goals.
•Implemented a professional education program, creating an atmosphere of constant professional development and a better, more capable team.
•Developed a statistical analysis Excel program for staff performance evaluations that balanced evaluations from different supervisory levels, eliminated statistical bias, and graphically displayed the relationship between review marks and the normal distribution.

Platoon Commander (Operations Manager)

Northwestern Mutual

•Reduced financial risk exposure for clients by developing customized portfolios containing tax and risk minimizing insurance products.
•Consulted with clients and analyzed their financial statements and accounts to match their risk tolerance with insurance coverage, totaling over $600,000 in coverage.

Financial Representative

WebVisible

•Assisted the Vice President of Sales & Marketing in the development and implementation of the company's marketing and outreach strategy for small and medium sized businesses.
•Negotiated a $5,000 contract for blogging software that increased the company's website traffic through employee-created content related to the company's search engine marketing goals.

Intern to VP of Sales & Marketing

I love tackling complex tactical or strategic problems.  Both come standard.  Over my career, I've done this successfully in varying capacities across industries, leading to major operational turnarounds and impactful high risk/high visibility program deployments.  I most value the fun that arises from quality client engagement, vendor partnership, coworker banter, guiding executive decision making, and idea exchange with consultants.  Results are just a byproduct of that...and a little help from my friends, naturally.

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