Los Angeles Superior Court

Principal Human Resources Analyst

Senior Human Resources Analyst

Amazon

-Investigate highly sensitive ER issues such as discrimination and sexual harassment claims.
-Influence site HR and operations leaders through strong communication around recommended outcomes. 
-Support facilities across the U.S. with ER investigations and created relationships with cross functional teams while working virtually.

HR Investigator

-Planned and attended Career Fairs, Information sessions, and Lunch and learns to source qualified candidates.
-Consistently sourced and sent InMail’s to over 1,000 candidates on LinkedIn Recruiter. 
-Consistently recruited potential candidates to fulfill open roles at an 80% success rate.

Interim University Recruiter

- Partnered with client groups to efficiently plan labor assumptions to project site attendance and attrition. 
- Tracked manager performance through talent review and implemented development strategies for employees.
- Supervised team of Senior HR Assistants and oversaw daily HR standard work and all special projects. 
- Supported employees with daily HR needs such as attendance, benefits, leave and accommodation, and compensation. 
- Re-engineered the Self-Service process by introducing the HR hub with A to Z kiosk improving Self-Service utilization by 4% in 2 months across the IXD West network.  
- Oversaw recruitment efforts  for the Senior HR Assistant and Process Assistant roles.
- Conducted ER investigations for site including but not limited to workplace violence, reasonable suspicion, and Suicidal Ideations. 
- Implemented an attrition survey along with a recognition plan that helped improve Part Time attrition by 47%.

Human Resources Business Partner

- Organized and executed Associate engagement events improving site employee engagement by 30%.
- Launched the Engagement Fun Committee using new social distancing guidelines. 
- Supported employees daily with time and attendance, investigations, and accommodations. 
- Converted over 900 seasonal employees to permanent employees in 6 months. 
- Managed and presented HR metrics on daily deep dives.
- Conducted COVID 19 contact tracing and tracked and reported on all of the sites COVID cases.

Senior Human Resource Assistant

- Area Manager for Outbound AFE1 Pack responsible for directing 80+ associates in the safe and efficient completion of their work, packing and processing inventory.
- Track metrics to identify areas of opportunity and implemented countermeasures to drive process improvements in productivity, quality, and safety.
- Developed two Process Guides and two Process Assistants to effectively run department in my absence.
- Developed a strong work culture, through daily coaching, performance feedback, and motivation among 80+ associates.
- Identified areas of opportunity within the water-spidering process in the department and took corrective action, to improve overall safety, quality, and productivity of the department.
- Mentored and developed multiple tier 1 associates resulting in improved shift productivity and several individual promotions.
- Onboarded and developed 1 external hire Area Manager.

Area Manager

- Adjust insurance claims
- Provide legendary customer service to insurance members
- Interpret policy and identify coverage
- Analyze claims and negotiate settlement
- Vice President of the Employee Engagement committee
- Provide legendary customer service to insurance members
- Analyze claims and negotiate settlement
- Vice President of the Employee Engagement committee

Claims Service Representative

JPMorgan Chase & Co.

- Demonstrable experience in training new employees and maintaining branch productivity
- As an ATM sole custodian I process the deposit settlements, maintain optimal cash levels for withdrawal.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Closely supports management in maintaining operational control. 
- Works with Banker Support in order to ensure effective account maintenance. 
- Coordinated daily cash reconciliation at a high-volume location.
- Experience and knowledge of Customer Service processes and best practice
- Experience of working in a high-pressure environment and working to meet tight deadlines
- Assists manager in up-keep of the weekly schedule

Bank Teller

I currently have experience working in Human Resources, Operations, and in the Insurance and banking industries. The professional experience that I have gathered, thus far, has allowed me to demonstrate strong leadership, critical thinking skills, personal integrity and high ethical standards.  I believe that hard work, determination, dedication and good decisions are the attributes required to be successful at any endeavor.  If given the opportunity, I intend to bring these qualities to work with me every day in order to be an asset to the growth of the company. 

I have received  my  Bachelors degree in Psychology, and I also have an AA in Psychology from West Los Angeles College. I am eager to apply my academic achievements to my career aspirations to establish a solid professional foundation for my future.

Taplio

Erin Chapman's Linkedin Analytics

Erin Chapman

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